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Keeping Your Customers Connected

How MyUsage Mobile Tops the Engagement Charts “Honestly, I don’t know what I would do without this app. It’s a lifesaver.” “It tells me exactly what I have left in my account and gives me an estimated amount of days that I have before it runs out.”  --...

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Design. Knowledge. Experience.

How Exceleron Provides Excellent Support to Utilities by Darren Raybourn, SVP of Sales at Exceleron Software There are exactly ZERO companies that aspire to provide their customers with terrible service. And yet that is exactly what happens all too frequently when companies do not make support a...

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Are your payments secure?

How to keep your customer’s utility payments safe by Tom Jackson, Director of MyUsage Payments Doyou give your customers the option to pay their bills by credit or debit card? If so, you need to make sure that payments are easy, convenient, and most importantly… secure. About 60%...

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Why + What: Making Utility Bills and Payments Transparent

Even in the modern age, traditional values like honesty and transparency are still important to customers. 85% of customers say that they are more likely to support brands that are open, straightforward and honest with them. If you are responsible for a utility company, there are a...

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Payments are a mobile endeavor

How to offer seamless mobile payments 2009, when we first introduced our MyUsage Mobile App, when most people needed to pay a bill they had to write a check, put it in an envelope, find a stamp, and go out to the nearest post office. It was...

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How to Balance Security Needs with Customer Experience

Heightened security should not interfere with the experience of the customer Did you know PINs were originally going to be much harder to remember? The inventor of the personal identification number, John Shepherd-Barron, was planning on making each number six digits long. However, his wife Caroline commented that six...

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How Prepay Works

As the utility industry evolves — especially thanks to technology that provides greater data and transparency for both the organization and the customer — prepay has emerged as an attractive opportunity. Let’s have a look at prepay programs including some common misconceptions, and how they are a...

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How Utilities Can Prepare for Life After COVID

Though the COVID crisis has brought most of the world to its knees, utilities are one of the few industries that are expected and have continued to function properly. They provide critical services necessary for human survival; indeed, utility companies are essential and utility company...

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(Utilities)… Make Certain We Know

Given all the challenges we have faced thus far in 2020, I think it is safe to say that there are a lot of people trying to manage their household budgets and are being pulled in multiple directions. Paying for your utilities is one of...

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Prepay Press: April 2018

In This Issue: President's Corner From the Support Desk: After the Pilot Milestones Rise in MyUsage Mobile App From the UAB Customer Spotlight: Memphis Light, Gas, and Water (MLGW) Employee Spotlight: Chase Venters, Director of Data Security Partner Spotlight: Honeywell Upcoming Events   In memory of our friend and colleague, Bob Finley (1947-2018).   President's Corner Each year, we...

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Bereavement Notice: Bob Finley

Dear Friends of Exceleron, We are deeply saddened to inform you that Bob Finley, our dear friend and colleague, passed away unexpectedly on Friday, March 16th.  "Fin" as he was known by his friends, joined Exceleron in 2006 as a Sales Director and over the years...

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Prepay Press: November 2017

In This Issue: President's Corner From the Support Desk: After the Pilot Milestone: MyUsage Payments Version 3.0 Release Reduction in Bad Debt UAB Wants You: Open Letter from Brian Pippin Moratorium (RushShelby Energy) Customer Spotlight: Bolivar Energy Authority Employee Spotlight: Tom Jackson, MyUsage Payments Director Partner Spotlight: PayNearMe Upcoming Events   President's Corner Hurricanes have wreaked havoc on...

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Exceleron Software Expands MyUsage Payments Functionality

Further expands payment options and provides greater convenience to customers Dallas, Texas, October 10, 2017 – Exceleron Software announced the release of MyUsage Payments Version 3.0, which adds low-cost credit card processing and cash payments at retail locations to the industry-leading solution for convenient, flexible customer...

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Prepay Press: May 2017

In This Issue: President's Corner Payment Processing with MyUsage Payments From the Support Desk: Deployment Update and News Customer Spotlight: Clinton Utilities Board From the UAB: UAB Overview Partner Spotlight: Tantalus Employee Spotlight: Mike Barta, Senior Account Manager Onboard: New Customer Introductions Upcoming Events   President's Corner In just the first quarter of this year, Exceleron has already...

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Blakely, Georgia Launching Prepay Pilot with MyUsage®

Dallas, Texas – March 23, 2016 – The City of Blakely, Georgia, has joined a growing number of utility service providers that have selected Exceleron's MyUsage Prepay to offer prepay accounts for electric, water, natural gas, and sewer services.   Municipalities, investor owned utilities (IOUs), and rural...

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Cleveland Utilities Selects Exceleron’s MyUsage®

Dallas, Texas – January 6, 2016 – Cleveland Utilities of Tennessee has joined a growing number of utilities that have selected Exceleron Software’s MyUsage to offer prepay accounts for electric, water, and sewer service. Municipalities, investor owned utilities (IOUs), and rural electric cooperatives across the country...

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Three Additional Tennessee Utilities Select MyUsage Prepay

Dallas, Texas – September 15, 2014 – Three Tennessee utilities, Humboldt Utilities, Mount Pleasant Power System, and Ripley Power and Light Co, have joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents.   The three utility service providers have...

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Kansas City PUD Selects MyUsage Prepay

Dallas, Texas – September 10, 2014 – The Kansas City Board of Public Utilities has joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents for electricity and water.   Utilities across the country are switching to a prepay...

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MyUsage Monitoring: Features and Benefits

Exceleron Software’s MyUsage® is the leading prepay account management solution for the utility industry. The MyUsage suite of applications empower consumers to take control of their energy usage and budgeting. MyUsage Monitoring, a value-added feature of MyUsage, lets utilities use that same technology to allow all their...

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Prepay Energy at an Inflection Point

Prepay energy is quickly approaching an inflection point of rapid implementation and adoption in the United States. The percentage of Americans interested in a voluntary prepaid energy option increased by 3% from 2012 to 2013. Key Take-Aways Interest in a voluntary prepaid option was highest among...

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The Effect of Prepayment on Energy Usage

Michael Ozog, Ph.D. Integral Analytics, Inc. Summary: In the U.S. and abroad, data has shown a linkage between prepayment of energy bills and a conservation effect, with significant usage reductions of 5 to 15% found when customers switched from post-payment to prepayment. Using Oklahoma Electric Cooperative’s consumer...

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