OUR INSIGHTS

Acc. to @SproutSocial, 86% of US consumers think it’s more important than ever before for businesses to be transparent.

85% said they would be willing to stand by a brand during a crisis if they feel they have transparent and honest values. (1/3)

#ExceleronIndustry #utilities

Acc. to @AskYTM, 85% of customers say that they are more likely to support brands that are open, straightforward, and honest with them.

For #Utilities, there are several benefits to making utility payments transparent to their customers.πŸ’‘(1/2)

#ExceleronIndustry #govtech

With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!πŸ“ŠπŸ’‘

#ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov

Mobile payments are faster & more convenient for both #Utilities and their customers.

W/ a #MobilePayments solution that caters to the preferences of customers, utilities can improve their experience while increasing revenue at the same time.πŸ“ˆ

#ExceleronIndustry #govtech

Acc. to @Evergage, only 18% of mobile apps offer a personalized experience.

Engaging w/ customers on a more personal level can have a significant impact in improving retention & engagement rates for #Utilities. (1/2)

#ExceleronIndustry #govtech #localgov #mobilepayments #prepay

A #MobilePayments app for #Utilities should work just as well as any other mainstream app.πŸ’‘

One of the most important customer preferences is speed. πŸš€

Acc. to a case-study by @Google, 70% abandon an app because it takes too long to load.

#ExceleronIndustry #localgov #govtech

NEW article now on @Medium:

Why + What: Making Utility Bills and Payments Transparent

by Tom Jackson, Director of @MyUsage Payments

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments

https://exceleron.medium.com/why-what-making-utility-bills-and-payments-transparent-9ab45846bdcf

People use payment systems on their phones differently than they do on a desktop.

Did you know that 3/4 people access their phone screen using just their thumb?🀳

Customers need a mobile payment system that they can use quickly & efficiently.πŸš€

#ExceleronIndustry #utilities

This #prepay customer raves about how @MyUsage helps them conserve energy!

#ExceleronIndustry #energynews #utilitysector #utilities #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney #saveenergy #localgov

How can utility companies make it easy for customers to pay by mobile? πŸ’³πŸ“±

When implementing any new solution, it is important to:

πŸ“² Focus on the mobile UX

🀝 Cater to customer preferences

✨ Personalize the experience

#ExceleronIndustry #utilities #govtech #localgov

What mobile payment options can #utilities give customers?

β‘  𝘼 π™ˆπ™€π™—π™žπ™‘π™š π™§π™šπ™¨π™₯π™€π™£π™¨π™žπ™«π™š π™¬π™šπ™—π™¨π™žπ™©π™š is the easiest payment system to deploy if customers already have the option to pay online.

β‘‘ 𝘼 π™ˆπ™€π™—π™žπ™‘π™š 𝙖π™₯π™₯, 𝙨π™ͺπ™˜π™ 𝙖𝙨 @MyUsage,

#ExceleronIndustry

Customers need to know that their payment, along w/ their credit card details, will be safe & secure.πŸ›‘οΈ

Acc. to @PewResearch, 70% of the US population see security as the most critical barrier that stops them from making mobile payments.

#ExceleronIndustry #utilities #govtech

Customers want to be able to pay & go by grabbing their phone and making a payment in seconds. 🀳

Any delays or issues in the payment process lead to:

😀 Frustration

πŸ“‰ Negative feedback

🐌 And slower bill payment

#ExceleronIndustry #energynews #govtech #utilities #localgov

This #prepay customer made their very first online payment using @MyUsage and found it super easy to use and loves to track their daily utility usage!

#ExceleronIndustry #energynews #utilitysector #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality

Acc. to @Dscout, the average person taps, clicks, & swipes over 2,600 times a day!

W/ this in mind, customers expect convenient #MobilePayments.

They want to be able to pay #utilitybills wherever they are, whether it be: [1/2]

#ExceleronIndustry #utilities #govtech #localgov

When it comes to paying their bills using their mobile phones, customers expect:

🀝 Convenience

πŸš€ Speed

πŸ›‘οΈ Security

#ExceleronIndustry #utilities #govtech #localgov #utilitybills #mobilepayments #digitalpayments #utilitysector #utilityindustry #municipality #energynews

Acc. to @JDPower, as of 2018, utilities were considered one of the lowest-performing industry groups for digital transformation.

Other industries have raised the bar for the entire customer experience, including #MobilePayments.

#ExceleronIndustry #utilities #govtech #localgov

When @MyUsage launched in 2009, customers had to write checks, find envelopes & stamps, and go to the post office to pay bills.

It was complicated. They had to mail it several days in advance of the due date too! (1/4)

#ExceleronIndustry #utilities #mobilepayments #govtech

NEW article now on @Medium:

Payments are a mobile endeavor: How to offer seamless mobile payments

by Tom Jackson, Director of @MyUsage Payments

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments

https://exceleron.medium.com/payments-are-a-mobile-endeavor-2454574eb77a

With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!πŸ’‘πŸ“Š

#ExceleronIndustry #utilities #utilitysector #utilityindustry #localgov #govtech #municipality #municipalities #energynews #saveenergy #digitalpayments

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