W/ post-pay, there are many rate changes due to seasons, temperature swings, & spikes in usage. Customers do not know what is owed until after billed. COVID has shown, having a clear understanding of bills in real-time is more critical than ever.
Now is the time to invest in innovation that will secure #utilities of the future. AI can be implemented in contact centers and reduce cost-to-serve. Re-architect IT to better manage remote assets & increase cybersecurity.