OUR INSIGHTS

NEW article now on @Medium:

Better, Faster, and More Secure: Digitizing Utility Payments with Payments-as-a-Service (PaaS)

by Chase Venters, CIO

https://exceleron.medium.com/better-faster-and-more-secure-digitizing-utility-payments-with-payments-as-a-service-paas-5f76df574f0f

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #digitalpayments

Congratulations to everyone at @MidstateCoop on winning the 2021 @NRECANews PowerXchange Paul Revere Award!

We are honored to partner with MEC and to have @MyUsage used by MEC customers!

#ExceleronIndustry #PowerXchange21 #TechAdvantage21 #govtech #localgov #utilities

Every customer is unique. They like & dislike different things, use energy in different ways, and will have different preferences on how to pay their bills.

Having a variety of ways to pay keeps customers happy, & reduces the time it takes to receive payment.

#ExceleronIndustry

Customers who use @MyUsage love how easy it is to get started and how they are empowered to avoid surprises on their utility bills at the end of the month!

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #utilities #consumerfinance #govtech

How #utilities can make payments the best experience for customers:

📱 Provide multiple access points

💳 Offer multiple payment methods

✨ Make it personal

🖥️ Focus on the User Experience

✅ Keep customers up to date

#ExceleronIndustry #localgov #govtech #prepay #municipal

W/ people confined at home, the use of cash has declined, while online & contactless payments have seen a rapid increase.

Acc. to @DataArt, compared to 2019, there was a 14% rise in the number of digital payments made in 2020.

#ExceleronIndustry #utilities #govtech #localgov

Consumers can now order @McDonalds & @Starbucks using apps, and schedule deliveries on @Amazon.

Acc. to @MIT_IDE, companies that have adopted digital transformation are 26% more profitable than those that have not.

#ExceleronIndustry #utilities #govtech #municipality #localgov

Customers expect in-person payments to be as simple as paying online.

Many companies across all industries are doing this by offering mobile payments. (1/2)

#ExceleronIndustry #utilities #govtech #municipality #localgov #mobilepayments #energynews #energytrends #prepay

Customers who use @MyUsage love not only how it helps them keep their bills low but also how it makes the process of paying their bills super quick and easy!

#ExceleronIndustry #energynews #utilitysector #lovalgov #utilityindustry #prepay #utilities #consumerfinance #govtech

More customers are paying online than ever before.

It's easy to do & can be done on the go.

Acc. to @CreditCardsCom:

➤ Over 50% of customers pay bills online

#ExceleronIndustry #utilities #govtech #energynews #localgov #mobilepayments #energynews #energytrends #prepay (1/2)

NEW article now on @Medium:

Evolving with the times — Make it easier for your customers to pay you!

by Tom Jackson, Director of @MyUsage Payments

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments

https://link.medium.com/cW0nX4EHXdb

Why have payments evolved so much lately?

① A proliferation of online payments💳

② Increase in lifestyle mobility & mobile payments🏃‍♂️

③ More organizations relying on digital💻

④ The influence of the pandemic😷

#ExceleronIndustry #utilities #govtech #energynews #localgov

In the digital age, utilities are being compared to the best engagement & service companies in the world across industries.

In our new series, join us as we look at how #utilities can make it easy for customers to pay their bills in 2021!

#ExceleronIndustry #govtech #localgov

With @MyUsage, you can say goodbye to late fees, deposits, disconnect & reconnect fees!

#prepay #ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov #debtfreejourney #localgov

This @MLGW customer says @MyUsage is the 'BEST THING EVER!' because it helped them become #debtfree and keep their lights on!

#ExceleronIndustry #energynews #utilitysector #utilityindustry #prepay #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney

Even w/ COVID-19, ransomware cases rose in 2020 w/ more government employees working from home resulting in more security vulnerabilities. ⚠️ (1/2)

#ExceleronIndustry #govtech #localgov #utilities #cybersecurity #municipality #utilitysector

It is critical that all vendors follow the same recommended protocols and that the software & services they provide are not the source of vulnerabilities.🛡️

#ExceleronIndustry #govtech #localgov #utilities #municipality #utilitysector #utilityindustry #energynews #cybersecurity

95% of #cybersecurity breaches occur due to human error.

All #localgov staff should be trained & briefed regularly.

For example, teach them how to:

- ID a suspicious email 📧

- Protect confidential data 🛡️

#ExceleronIndustry #utilities

You’d have a plan in place if there were an earthquake or tornado, so you need to have a plan in place for a #cyberattack.

Determine all of the details at top level.

➤ Who would be involved in putting the issue right?

Customers who use @MyUsage love how easy it is to use while being able to receive notifications by email and having the ability to pay by phone!

#ExceleronIndustry #energynews #utilitysector #prepay #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality

More...