It is not easy developing & maintaining an app that ensures customers are satisfied and has high mobile app ratings in both the @Apple and @GooglePlay stores. (1/4)
#ExceleronIndustry #energytwitter #utilities #govtech #localgov #mobileapps #userexperience #utilityindustry
Providing customers w/ the option to pay that best fits their lifestyle is key to achieving a personalized experience.💡
In today’s environment, the more immediate & touchless the better.
#ExceleronIndustry #energytwitter #utilities #govtech #localgov
Mobile bill payment apps allow customers to take control of their finances. Notifications must support & enhance that experience.💡
@MyUsage supports push notifications that instantly alert users about high usage, energy-saving tips, and bill-due reminders.⚠️
#ExceleronIndustry
4. Make it easy to use on the go🤳
Apps are meant to be used on the go.
If an app is too complicated or difficult to navigate, users will quickly find a better option that works anywhere.
#ExceleronIndustry #energytwitter #govtech #localgov #utilities #mobileapps
3. Add a personal touch🤝
Apps may be one-size-fits-all, but they shouldn’t feel that way to the user.💡
@MyUsage elements of customization include:
📈 Personalized dashboards
⠀⠀⠀⠀⠀⠀
💳 Ability to save payment methods (1/2)
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2. Build a technically sound app📲
Slow performance, crashes, & bugs are all reasons for users to immediately delete an app. 😠
Ensuring that our initial releases are as bug-free as possible w/ a dedicated mobile app team has been critical.❗
#ExceleronIndustry #energytwitter
1. Solve a need💡
@MyUsage allows customers to manage their daily utility usage & payments anytime, anywhere.💡
They can track their daily usage as the month progresses and stay on top of payments.📊 (1/2)
#ExceleronIndustry #energytwitter #govtech #utilities #localgov
.@MyUsage has a 4.7 star rating with over 8k reviews.
How do we keep our customers satisfied?
There are 4 key components:
💡 Solve a need
📲 Build a technically sound app
🤝 Add a personal touch
🤳 Make it easy to use on the go
#ExceleronIndustry #energytwitter #govtech
Acc. to @BusinessofApps 80–90% of mobile apps are abandoned after just one use.
Keeping customers engaged & ensuring they are satisfied w/ the value of your app is no easy task.
Unfortunately, even if customers love an app, they may not leave a review. (1/3)
#ExceleronIndustry
Customers who use @MyUsage love the convenience of being able to make payments on the go and when & where it is best for them rather than having to go into an office to pay their bill!🤝
#ExceleronIndustry #energytwitter #govtech #localgov #utilityindustry #utilities
With @MyUsage, customers are empowered w/ information about their usage, so that they can choose to make adjustments that will lower their consumption, allowing them to save both energy & money! 📊💡
#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilitysector
Customers who use @MyUsage love easy it is to use and how they can stay ahead of their usage by keeping track of their balances!🤝
#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector
Customers who use @MyUsage love being able to stay informed so that they can stay ahead of their utility usage and having the freedom to decide when they pay their bill!💡
#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector
Customers who use @MyUsage rave about the ease & convenience of tracking their Utility usage while being able to make quick online payments! 📊💳📲
#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector
NEW article now on @Medium:
Increasing Customer Satisfaction with a Great Mobile App Experience📱
by Darren Raybourn @dsuqb
#ExceleronBlog #utilities #energytwitter #utilityindustry #utilitybilling #mobileappdevelopment #mobileapp #govtech #mobileapps
Increasing Customer Satisfaction with a Great Mobile App Experience
We are engrossed in a world of technology, software, and cloud access, and yet, despite how much technology affects our daily lives, there…
exceleron.medium.com
Protecting online payment systems requires a lot of planning and preparation by your Utility company & your vendors.
However, it's a worthwhile investment for the convenience that a payment system provides to #Utilities customers. 1/2
#ExceleronIndustry #energytwitter #govtech
We wish you a joyful and safe 4th of July holiday weekend! 🇺🇸
#ExceleronIndustry
To be eligible for PCI DSS 💳✅
There are 12 requirements that organizations need to comply with. (4/4)
These are:
10. The tracking & monitoring of access to cardholder data
#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov #utilitysector
To be eligible for PCI DSS 💳✅
There are 12 requirements that organizations need to comply with. (3/4)
These are:
7. The restriction of cardholder data to staff on a ‘need to know’ basis
#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov
To be eligible for PCI DSS 💳✅
There are 12 requirements that organizations need to comply with. (2/4)
These are:
4. The encryption of stored cardholder data
#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov #utilitysector
