OUR INSIGHTS

It is not easy developing & maintaining an app that ensures customers are satisfied and has high mobile app ratings in both the @Apple and @GooglePlay stores. (1/4)

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Providing customers w/ the option to pay that best fits their lifestyle is key to achieving a personalized experience.💡

In today’s environment, the more immediate & touchless the better.

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Mobile bill payment apps allow customers to take control of their finances. Notifications must support & enhance that experience.💡

@MyUsage supports push notifications that instantly alert users about high usage, energy-saving tips, and bill-due reminders.⚠️

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4. Make it easy to use on the go🤳

Apps are meant to be used on the go.

If an app is too complicated or difficult to navigate, users will quickly find a better option that works anywhere.

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3. Add a personal touch🤝

Apps may be one-size-fits-all, but they shouldn’t feel that way to the user.💡

@MyUsage elements of customization include:

📈 Personalized dashboards
⠀⠀⠀⠀⠀⠀
💳 Ability to save payment methods (1/2)

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2. Build a technically sound app📲

Slow performance, crashes, & bugs are all reasons for users to immediately delete an app. 😠

Ensuring that our initial releases are as bug-free as possible w/ a dedicated mobile app team has been critical.❗

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1. Solve a need💡

@MyUsage allows customers to manage their daily utility usage & payments anytime, anywhere.💡

They can track their daily usage as the month progresses and stay on top of payments.📊 (1/2)

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.@MyUsage has a 4.7 star rating with over 8k reviews.

How do we keep our customers satisfied?

There are 4 key components:

💡 Solve a need

📲 Build a technically sound app

🤝 Add a personal touch

🤳 Make it easy to use on the go

#ExceleronIndustry #energytwitter #govtech

Acc. to @BusinessofApps 80–90% of mobile apps are abandoned after just one use.

Keeping customers engaged & ensuring they are satisfied w/ the value of your app is no easy task.

Unfortunately, even if customers love an app, they may not leave a review. (1/3)

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Customers who use @MyUsage love the convenience of being able to make payments on the go and when & where it is best for them rather than having to go into an office to pay their bill!🤝

#ExceleronIndustry #energytwitter #govtech #localgov #utilityindustry #utilities

With @MyUsage, customers are empowered w/ information about their usage, so that they can choose to make adjustments that will lower their consumption, allowing them to save both energy & money! 📊💡

#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilitysector

Customers who use @MyUsage love easy it is to use and how they can stay ahead of their usage by keeping track of their balances!🤝

#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector

Customers who use @MyUsage love being able to stay informed so that they can stay ahead of their utility usage and having the freedom to decide when they pay their bill!💡

#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector

Customers who use @MyUsage rave about the ease & convenience of tracking their Utility usage while being able to make quick online payments! 📊💳📲

#ExceleronIndustry #utilities #energytwitter #govtech #localgov #utilityindustry #utilitysector

Protecting online payment systems requires a lot of planning and preparation by your Utility company & your vendors.

However, it's a worthwhile investment for the convenience that a payment system provides to #Utilities customers. 1/2

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To be eligible for PCI DSS 💳✅

There are 12 requirements that organizations need to comply with. (4/4)

These are:

10. The tracking & monitoring of access to cardholder data

#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov #utilitysector

To be eligible for PCI DSS 💳✅

There are 12 requirements that organizations need to comply with. (3/4)

These are:

7. The restriction of cardholder data to staff on a ‘need to know’ basis

#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov

To be eligible for PCI DSS 💳✅

There are 12 requirements that organizations need to comply with. (2/4)

These are:

4. The encryption of stored cardholder data

#ExceleronIndustry #energytwitter #govtech #utilities #cybersecurity #localgov #utilitysector

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