OUR INSIGHTS

W/ post-pay, there are many rate changes due to seasons, temperature swings, & spikes in usage. Customers do not know what is owed until after billed. COVID has shown, having a clear understanding of bills in real-time is more critical than ever.

#ExceleronIndustry #utilities

W/ technology providing more data & transparency for #utilities & customers - #prepay has emerged as a win-win for both. 🤝💡

In our new series, we'll have a look at how Prepay works! 💳📲

#ExceleronIndustry #energynews #utilitysector #utilityindustry #consumerfinance #govtech

Customers who use @MyUsage love the ability to keep track of their power consumption on a daily basis which gives them the ability to make adjustments to save money.

#ExceleronIndustry #energynews #utilitysector #utilityindustry #prepay #utilities #consumerfinance #govtech

Happy Thanksgiving! We hope you have a wonderful and safe holiday filled with joy and all there is to be thankful for! 🍂🦃

#ExceleronIndustry #prepay #utilities #utilitysector #utilityindustry #govtech #municipality #municipalities #energynews #localgov

With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!

#ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov

Now is the time to invest in innovation that will secure #utilities of the future. AI can be implemented in contact centers and reduce cost-to-serve. Re-architect IT to better manage remote assets & increase cybersecurity.

#ExceleronIndustry #energynews #utilitysector #localgov

This #prepay customer raves about how @MyUsage helps them conserve energy!

#ExceleronIndustry #energynews #utilitysector #utilities #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney #saveenergy #localgov

In today's times, #utilities should strengthen organizational culture. An enduring high-performance culture can enable them to survive #covid & excel when normalcy returns.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #govtech #municipalities

W/ moratoriums lifted, #utilities can expect contact centers to experience heavy volume due to a wave of more customer bad debt, new service hookups, and more billing questions.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #govtech #covid

NEW article now on @Medium:


Increasing Consumer Choice Is A Win-Win For Utilities And
Their Customers by @dsuqb

#ExceleronBlog #utilities #utilitysector #utilityindustry #utilitybilling #consumerfinance #govtech #gogreen #prepay #energynews #localgov

https://exceleron.medium.com/increasing-consumer-choice-is-a-win-win-for-utilities-and-their-customers-b31066f5f174

Utilities have had to isolate control room staff, go to remote work, work w/ permitting agencies & builders, and complete projects w/ less staff.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #govtech #covid #municipalities #publicworks

How can #utilities prepare for life after #COVID?

Rework crisis management plans.

Covid is different due to increases in non-payments and more capacities needed due to work from home.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #govtech

This @MLGW customer says @MyUsage is the 'BEST THING EVER!' because it helped them become #debtfree and keep their lights on!

#ExceleronIndustry #energynews #utilitysector #utilityindustry #prepay #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney

With @MyUsage, you can say goodbye to late fees, deposits, disconnect & reconnect fees!

#prepay #ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov #debtfreejourney #localgov

How are #utilities helping customers during #COVID? Many are donating to their communities.

@PNMtalk gave $200k to nonprofits w/ programs on community safety w/ preference to those targeting COVID.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay

How are #utilities helping customers during #COVID? Many are donating equipment.

@PSEGNews donated more than 50,000 N95 respirator masks to one of New Jersey’s largest health care systems.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #govtech

The use of digital customer care channels by companies, including #utilities, has grown dramatically during #COVID to meet customers' primary needs of safety and security.

#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #consumerfinance #govtech

With more customers having overdue bills, many want to set up payment plans with their #utilities.

Utilities are solving this problem by offering #prepay (@MyUsage) to their customers.

#ExceleronIndustry #energynews #utilitysector #covidhelp #utilityindustry #consumerfinance

How are #utilities helping customers during #COVID?

Connecting customers w/ assistance programs.

@SoCalGas raised awareness of the California Alternate Rates for Energy discount.

#ExceleronIndustry #energynews #utilitysector #covidhelp #utilityindustry #prepay #consumerfinance

How are #utilities helping customers during #COVID? Most implemented a moratorium on disconnections. Some, such as @insideFPL suspended disconnections for non-payment indefinitely.

#ExceleronIndustry #energynews #utilitysector #covidhelp #utilityindustry #prepay #consumerfinance

More...