OUR INSIGHTS

Acc. to @ZDNet, 85% of customers say they are more likely to support transparent & open brands, w/ Millennials the most likely generation to be impressed by honorable actions. (1/3)

#ExceleronIndustry #govtech #energytwitter #energytrends #localgov #utilityindustry #utilities

NEW article now on @Medium:

What Is SOC2 Compliance? And Why Is It Important For Your Vendors? by Chase Venters, CIO

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #CyberSecurity #cyberattacks #Municipality

https://exceleron.medium.com/what-is-soc2-compliance-and-why-is-it-important-for-your-vendors-cd497f5ffb40

Another alternative to using kilowatt-hours on #EnergyBills is for #Utilities to speak to customers in terms of how much money they have spent.

After all, everyone understands the concept of dollars & cents much easier than kilowatts & kWhs.

#ExceleronIndustry #energytwitter

One good way for #Utilities to resonate w/ their customers is to explain kWh usage in terms that they understand, such as on the use of popular appliances.


For example, did you know that:

#ExceleronIndustry #govtech #energytwitter #energytrends #localgov #utilityindustry

NEW article now on @Medium:

Why Municipals Need Better Security Measures in Place Today by Chase Venters

#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #CyberSecurity #cyberattacks #ransomeware #municipality

https://exceleron.medium.com/why-municipals-need-better-security-measures-in-place-today-a07f47a38482

When you work in the #UtilityIndustry, a kilowatt-hour (kWh) is one of the most straightforward concepts to understand, and is the building block of the average energy bill.

But if you don’t, a kWh can be very confusing.😕1/3

#ExceleronIndustry #govtech #energytwitter #localgov

In 2014, @GreenTechMedia wrote about #Utilities referring to people who pay their energy bills as ‘ratepayers’ & the shift towards the use of ‘customer’ instead.

Not only is the word 'customer' easier to understand - it’s less loaded too. 1/3

#ExceleronIndustry #energytwitter

When presented an overly complicated energy bill, customers may:

C. Not pay the bill, either because they don’t understand it 😩

Or because they feel the costs aren't justified.

This means time & resources wasted on collections.📉

#ExceleronIndustry #energytwitter #utilities

When presented an overly complicated energy bill, customers may:

B. Pay the bill but complain to the utility company.😠


This means more time & resources spent responding to customer complaints and can lead to lower staff morale.

#ExceleronIndustry #energytwitter #utilities

When presented an overly complicated energy bill, customers may:

A. Pay the bill but react negatively😠

And criticize their utility company not only to friends & family but to anyone who will listen. (1/2)

#ExceleronIndustry #govtech #energytwitter #localgov #utilities

Customers expect their Utility company to speak their language.💡

Acc. to @StatistaCharts, 94% of customers think that it is essential for energy bills to be as easy to understand as possible. ✅

#ExceleronIndustry #govtech #energytwitter #localgov #utilityindustry #utilities

Acc. to @TheLiteracyProj, 50% of US adults cannot read at an 8th-grade level.

What does this mean for #Utilities?🤔

It means that they need to engage their customers w/ clear content that the entire customer base can understand completely. 🤝

#ExceleronIndustry #govtech

With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!📊💡

#ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov

Transparency is now essential for businesses to be able to thrive.💡

By making #UtilityBilling & payments as transparent as possible, #Utilities will increase customer satisfaction & make their customers happy.🤝

#ExceleronIndustry #govtech #energytwitter #localgov #energynews

Acc. to @DataArt, over 50% of Americans paid bills online in 2018 & a 14% rise in digital payments in 2020.

W/ self-service through online #MobilePayments, customers can pay at any time & know that they have made their payment securely.🛡️

#ExceleronIndustry #utilities #govtech

Whether electric, water, or gas, Utility customers need to be aware that the more usage they consume, the higher their #UtilityBills will be - especially if there are varying costs throughout the day or week. 1/3

#ExceleronIndustry #energytwitter #govtech #localgov #energytrends

Transparency is a two-way door.

Utilities should invite customers to provide their comments & feedback.

And when #Utilities listen to their customers, it helps customers feel invested in the organization. 🙌

#ExceleronIndustry #energytwitter #govtech #localgov #energytrends

Utilities should offer info in formats that are accessible to as many people as possible that can be presented in forms to match different peoples’ physical, sensory, & cognitive abilities w/ WCAG 2.0 compliance.

#ExceleronIndustry #energytwitter #utilities #govtech #localgov

Utilities can promote transparency by sending timely alerts so customers can adjust behavior to avoid higher costs. 📲

@MyUsage sends high usage alerts, high bill alerts, upcoming bill notices, and more.💡

#ExceleronIndustry #govtech #localgov #energytrends #utilities

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