In This Issue: President's Corner Payment Processing with MyUsage Payments From the Support Desk: Deployment Update and News Customer Spotlight: Clinton Utilities Board From the UAB: UAB Overview Partner Spotlight: Tantalus Employee Spotlight: Mike Barta, Senior Account Manager Onboard: New Customer Introductions Upcoming Events President's Corner In just the first quarter of this year, Exceleron has already...
Read MoreThis report explores the smart meter based prepaid electric service in the United States and provides insight into the growing opportunity for utilities as they launch prepaid pilots. Key Take-Aways Quindi Research estimates that prepay AMI meters will increase from 660,000 at the end of 2017...
Read MoreSuburbanEco has just named MyUsage a "Top 15 Eco App that Makes Going Green Easy." Referring to MyUsage as "the ultimate usage app," Suburban Eco highlights the ease with which people can monitor their energy and water consumption, track charges, view hourly usage data, and report...
Read MoreThe convenience of paying for services in advance has changed the way Americans do business. We prepay for coffee with apps, make purchases with gift cards at our favorite stores, and buy no-contract prepay cell phones. A recent study found that 41% “of Americans [are]...
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Program Achieves Rapid Growth with Exceleron’s MyUsage Dallas, Texas – JEA, the eighth-largest US municipal electric utility, and Exceleron Software, the leading provider of prepayment software for North American utilities, today announced that more than 10,000 customers are participating in the JEA MyWay prepayment program. The...
Read MoreDallas, Texas – March 23, 2016 – The City of Blakely, Georgia, has joined a growing number of utility service providers that have selected Exceleron's MyUsage Prepay to offer prepay accounts for electric, water, natural gas, and sewer services. Municipalities, investor owned utilities (IOUs), and rural...
Read MoreDallas, Texas – January 7, 2016 – Columbia Power & Water Systems (CPWS) of Tennessee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay accounts for utility services. Rural electric cooperatives, municipalities, and investor owned utilities (IOUs)...
Read MoreDallas, Texas – January 6, 2016 – Cleveland Utilities of Tennessee has joined a growing number of utilities that have selected Exceleron Software’s MyUsage to offer prepay accounts for electric, water, and sewer service. Municipalities, investor owned utilities (IOUs), and rural electric cooperatives across the country...
Read MoreDallas, Texas – January 8, 2015 – Exceleron Software, the leading software developer of prepay account management solutions for the utility industry, will lead a Prepay Utility Models Workshop on April 25 as part of CS Week in Charlotte, North Carolina. The workshop will explain...
Read MoreDallas, Texas – December 8, 2014 – Benton County Electric System (BCES) of Camden, Tennessee is preparing to launch its prepay program powered by MyUsage in January 2015. BCES is one of more than 90 utilities that have selected Exceleron’s MyUsage to offer prepay accounts...
Read MoreCharleston, South Carolina – October 14, 2014 – Exceleron Software has announced the recipients of its 2014 awards for utilities making exceptional use of MyUsage Prepay and MyUsage MDM. The awards were announced at last night’s Customer Appreciation Dinner as part of the annual Exceleron...
Read MoreDenver, Colorado – October 8, 2014 – Elster Solutions has awarded its 2014 Elster EnergyAxis Award for Best Collaboration to Ocala Utility Services and Exceleron Software at the Elster Connect Training and User Conference, as announced on Twitter: “Hat’s off to Ocala Utilities @OUSinfo and...
Read MoreDallas, Texas – September 15, 2014 – Three Tennessee utilities, Humboldt Utilities, Mount Pleasant Power System, and Ripley Power and Light Co, have joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents. The three utility service providers have...
Read MoreDallas, Texas – September 10, 2014 – The Kansas City Board of Public Utilities has joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents for electricity and water. Utilities across the country are switching to a prepay...
Read MoreDallas, Texas – June 12, 2014 — Memphis Light, Gas and Water (MLGW) has partnered with Exceleron Software to offer prepay utility services to its customers. MLGW is the nation’s largest three-service municipal utility, serving nearly 421,000 customers. Last spring and summer, MLGW began exploring the...
Read MoreKansas Corporation Commission Approves Westar Energy's Prepaid Pilot with Exceleron's MyUsage Dallas, Texas – June 2, 2014—Westar Energy’s prepay pilot program powered by Exceleron's MyUsage was approved by the Kansas Corporation Commission on May 29. The prepay pilot will be available to up to 1,000 customers who...
Read MoreExceleron Software’s MyUsage® is the leading prepay account management solution for the utility industry. The MyUsage suite of applications empower consumers to take control of their energy usage and budgeting. MyUsage Monitoring, a value-added feature of MyUsage, lets utilities use that same technology to allow all their...
Read MoreThis U.S. Department of Energy report describes how Tri-State Electric Membership Corporation’s Smart Grid Investment Grant (SGIG) project has produced benefits for utilities in several key ways. Customer satisfaction and services have improved; meter operations costs are down; write-offs from unpaid bills dropped in part because...
Read MorePrepay energy is quickly approaching an inflection point of rapid implementation and adoption in the United States. The percentage of Americans interested in a voluntary prepaid energy option increased by 3% from 2012 to 2013. Key Take-Aways Interest in a voluntary prepaid option was highest among...
Read MoreDallas, Texas – November 13, 2013 — Public Utility District No. 1 of Cowlitz County, Washington has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay accounts to consumers. Utilities across the country are switching to a...
Read MoreDallas, Texas – November 11, 2013 — The City of Tallahassee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility services to consumers. This is the first prepay program in the country to offer...
Read MoreDallas, Texas – November 8, 2013 — Orlando Utilities Commission (OUC) has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility accounts to consumers. Utilities across the country are switching to a prepay model in which...
Read MoreThis white paper provides data and analysis regarding the relative popularity of different types of communication channels for prepaid account information and their associated impacts and costs. With this information, service providers should be able to better anticipate communication costs and formulate a strategy as...
Read MoreExceleron Software’s MyUsage Prepay has helped Mayfield Electric & Water Systems (MEWS) of Kentucky better serve its consumer base by eliminating the need for high deposits and providing a simple way to reduce bad debt and write-offs. Their experience demonstrates how MyUsage Prepay can benefit...
Read MoreMichael Ozog, Ph.D. Integral Analytics, Inc. Summary: In the U.S. and abroad, data has shown a linkage between prepayment of energy bills and a conservation effect, with significant usage reductions of 5 to 15% found when customers switched from post-payment to prepayment. Using Oklahoma Electric Cooperative’s consumer...
Read MoreCustomer satisfaction soared when Oklahoma Electric began using Exceleron’s MyUsage Prepay. Customers using the system embraced the opportunity to take more responsibility for their bills and electricity usage. By empowering customers with a prepay option, Oklahoma Electric was able to reduce expensive write-offs without the...
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