W/ post-pay, there are many rate changes due to seasons, temperature swings, & spikes in usage. Customers do not know what is owed until after billed. COVID has shown, having a clear understanding of bills in real-time is more critical than ever.
Customers who use @MyUsage love the ability to keep track of their power consumption on a daily basis which gives them the ability to make adjustments to save money.
Now is the time to invest in innovation that will secure #utilities of the future. AI can be implemented in contact centers and reduce cost-to-serve. Re-architect IT to better manage remote assets & increase cybersecurity.
In today's times, #utilities should strengthen organizational culture. An enduring high-performance culture can enable them to survive #covid & excel when normalcy returns.
W/ moratoriums lifted, #utilities can expect contact centers to experience heavy volume due to a wave of more customer bad debt, new service hookups, and more billing questions.
The use of digital customer care channels by companies, including #utilities, has grown dramatically during #COVID to meet customers' primary needs of safety and security.
How are #utilities helping customers during #COVID? Most implemented a moratorium on disconnections. Some, such as @insideFPL suspended disconnections for non-payment indefinitely.
