NEW article now on @Medium:
Better, Faster, and More Secure: Digitizing Utility Payments with Payments-as-a-Service (PaaS)
by Chase Venters, CIO
https://exceleron.medium.com/better-faster-and-more-secure-digitizing-utility-payments-with-payments-as-a-service-paas-5f76df574f0f
#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #digitalpayments
Congratulations to everyone at @MidstateCoop on winning the 2021 @NRECANews PowerXchange Paul Revere Award!
We are honored to partner with MEC and to have @MyUsage used by MEC customers!
#ExceleronIndustry #PowerXchange21 #TechAdvantage21 #govtech #localgov #utilities
Every customer is unique. They like & dislike different things, use energy in different ways, and will have different preferences on how to pay their bills.
Having a variety of ways to pay keeps customers happy, & reduces the time it takes to receive payment.
#ExceleronIndustry
Customers who use @MyUsage love how easy it is to get started and how they are empowered to avoid surprises on their utility bills at the end of the month!
#ExceleronIndustry #energynews #utilitysector #localgov #utilityindustry #prepay #utilities #consumerfinance #govtech
How #utilities can make payments the best experience for customers:
📱 Provide multiple access points
💳 Offer multiple payment methods
✨ Make it personal
🖥️ Focus on the User Experience
✅ Keep customers up to date
#ExceleronIndustry #localgov #govtech #prepay #municipal
W/ people confined at home, the use of cash has declined, while online & contactless payments have seen a rapid increase.
Acc. to @DataArt, compared to 2019, there was a 14% rise in the number of digital payments made in 2020.
#ExceleronIndustry #utilities #govtech #localgov
Consumers can now order @McDonalds & @Starbucks using apps, and schedule deliveries on @Amazon.
Acc. to @MIT_IDE, companies that have adopted digital transformation are 26% more profitable than those that have not.
#ExceleronIndustry #utilities #govtech #municipality #localgov
Customers expect in-person payments to be as simple as paying online.
Many companies across all industries are doing this by offering mobile payments. (1/2)
#ExceleronIndustry #utilities #govtech #municipality #localgov #mobilepayments #energynews #energytrends #prepay
Customers who use @MyUsage love not only how it helps them keep their bills low but also how it makes the process of paying their bills super quick and easy!
#ExceleronIndustry #energynews #utilitysector #lovalgov #utilityindustry #prepay #utilities #consumerfinance #govtech
More customers are paying online than ever before.
It's easy to do & can be done on the go.
Acc. to @CreditCardsCom:
➤ Over 50% of customers pay bills online
#ExceleronIndustry #utilities #govtech #energynews #localgov #mobilepayments #energynews #energytrends #prepay (1/2)
NEW article now on @Medium:
Evolving with the times — Make it easier for your customers to pay you!
by Tom Jackson, Director of @MyUsage Payments
#ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments
https://link.medium.com/cW0nX4EHXdb
Why have payments evolved so much lately?
① A proliferation of online payments💳
② Increase in lifestyle mobility & mobile payments🏃♂️
③ More organizations relying on digital💻
④ The influence of the pandemic😷
#ExceleronIndustry #utilities #govtech #energynews #localgov
In the digital age, utilities are being compared to the best engagement & service companies in the world across industries.
In our new series, join us as we look at how #utilities can make it easy for customers to pay their bills in 2021!
#ExceleronIndustry #govtech #localgov
With @MyUsage, you can say goodbye to late fees, deposits, disconnect & reconnect fees!
#prepay #ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov #debtfreejourney #localgov
This @MLGW customer says @MyUsage is the 'BEST THING EVER!' because it helped them become #debtfree and keep their lights on!
#ExceleronIndustry #energynews #utilitysector #utilityindustry #prepay #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney
Even w/ COVID-19, ransomware cases rose in 2020 w/ more government employees working from home resulting in more security vulnerabilities. ⚠️ (1/2)
#ExceleronIndustry #govtech #localgov #utilities #cybersecurity #municipality #utilitysector
It is critical that all vendors follow the same recommended protocols and that the software & services they provide are not the source of vulnerabilities.🛡️
#ExceleronIndustry #govtech #localgov #utilities #municipality #utilitysector #utilityindustry #energynews #cybersecurity
95% of #cybersecurity breaches occur due to human error.
All #localgov staff should be trained & briefed regularly.
For example, teach them how to:
- ID a suspicious email 📧
- Protect confidential data 🛡️
#ExceleronIndustry #utilities
You’d have a plan in place if there were an earthquake or tornado, so you need to have a plan in place for a #cyberattack.
Determine all of the details at top level.
➤ Who would be involved in putting the issue right?
Customers who use @MyUsage love how easy it is to use while being able to receive notifications by email and having the ability to pay by phone!
#ExceleronIndustry #energynews #utilitysector #prepay #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality