Acc. to @SproutSocial, 86% of US consumers think itβs more important than ever before for businesses to be transparent. 85% said they would be willing to stand by a brand during a crisis if they feel they have transparent and honest values. (1/3) #ExceleronIndustry #utilities
Acc. to @AskYTM, 85% of customers say that they are more likely to support brands that are open, straightforward, and honest with them. For #Utilities, there are several benefits to making utility payments transparent to their customers.π‘(1/2) #ExceleronIndustry #govtech
With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!ππ‘ #ExceleronIndustry #utilities #utilitysector #utilityindustry #utilitybilling #govtech #municipality #municipalities #energynews #saveenergy #localgov
Mobile payments are faster & more convenient for both #Utilities and their customers. W/ a #MobilePayments solution that caters to the preferences of customers, utilities can improve their experience while increasing revenue at the same time.π #ExceleronIndustry #govtech
Acc. to @Evergage, only 18% of mobile apps offer a personalized experience. Engaging w/ customers on a more personal level can have a significant impact in improving retention & engagement rates for #Utilities. (1/2) #ExceleronIndustry #govtech #localgov #mobilepayments #prepay
A #MobilePayments app for #Utilities should work just as well as any other mainstream app.π‘ One of the most important customer preferences is speed. π Acc. to a case-study by @Google, 70% abandon an app because it takes too long to load. #ExceleronIndustry #localgov #govtech
NEW article now on @Medium: Why + What: Making Utility Bills and Payments Transparent by Tom Jackson, Director of @MyUsage Payments #ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments https://exceleron.medium.com/why-what-making-utility-bills-and-payments-transparent-9ab45846bdcf
People use payment systems on their phones differently than they do on a desktop. Did you know that 3/4 people access their phone screen using just their thumb?π€³ Customers need a mobile payment system that they can use quickly & efficiently.π #ExceleronIndustry #utilities
This #prepay customer raves about how @MyUsage helps them conserve energy! #ExceleronIndustry #energynews #utilitysector #utilities #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality #debtfreejourney #saveenergy #localgov
How can utility companies make it easy for customers to pay by mobile? π³π± When implementing any new solution, it is important to: π² Focus on the mobile UX π€ Cater to customer preferences β¨ Personalize the experience #ExceleronIndustry #utilities #govtech #localgov
What mobile payment options can #utilities give customers? β πΌ ππ€πππ‘π π§ππ¨π₯π€π£π¨ππ«π π¬πππ¨ππ©π is the easiest payment system to deploy if customers already have the option to pay online. β‘ πΌ ππ€πππ‘π ππ₯π₯, π¨πͺππ ππ¨ @MyUsage, #ExceleronIndustry
Customers need to know that their payment, along w/ their credit card details, will be safe & secure.π‘οΈ Acc. to @PewResearch, 70% of the US population see security as the most critical barrier that stops them from making mobile payments. #ExceleronIndustry #utilities #govtech
Customers want to be able to pay & go by grabbing their phone and making a payment in seconds. π€³ Any delays or issues in the payment process lead to: π€ Frustration π Negative feedback π And slower bill payment #ExceleronIndustry #energynews #govtech #utilities #localgov
This #prepay customer made their very first online payment using @MyUsage and found it super easy to use and loves to track their daily utility usage! #ExceleronIndustry #energynews #utilitysector #utilityindustry #utilities #consumerfinance #publicworks #govtech #municipality
Acc. to @Dscout, the average person taps, clicks, & swipes over 2,600 times a day! W/ this in mind, customers expect convenient #MobilePayments. They want to be able to pay #utilitybills wherever they are, whether it be: [1/2] #ExceleronIndustry #utilities #govtech #localgov
When it comes to paying their bills using their mobile phones, customers expect: π€ Convenience π Speed π‘οΈ Security #ExceleronIndustry #utilities #govtech #localgov #utilitybills #mobilepayments #digitalpayments #utilitysector #utilityindustry #municipality #energynews
Acc. to @JDPower, as of 2018, utilities were considered one of the lowest-performing industry groups for digital transformation. Other industries have raised the bar for the entire customer experience, including #MobilePayments. #ExceleronIndustry #utilities #govtech #localgov
When @MyUsage launched in 2009, customers had to write checks, find envelopes & stamps, and go to the post office to pay bills. It was complicated. They had to mail it several days in advance of the due date too! (1/4) #ExceleronIndustry #utilities #mobilepayments #govtech
NEW article now on @Medium: Payments are a mobile endeavor: How to offer seamless mobile payments by Tom Jackson, Director of @MyUsage Payments #ExceleronBlog #govtech #localgov #utilities #utilitysector #utilityindustry #energynews #mobilepayments https://exceleron.medium.com/payments-are-a-mobile-endeavor-2454574eb77a
With @MyUsage, you can set up #prepay payments, set balance alerts, and easily track your balance & utility usage each day!π‘π #ExceleronIndustry #utilities #utilitysector #utilityindustry #localgov #govtech #municipality #municipalities #energynews #saveenergy #digitalpayments
