We know utilities are increasingly facing disruptive market challenges. Technology is changing the way customers interact with the world and their utilities. We partner with utilities and anticipate future technology trends to help utilities interact with their customers more effectively through technology.
Technology is revolutionizing the world of utility and customer relations. With MyUsage you can put more information in your customers’ hands and provide them with better tools to answer their own questions without having to call you. We help you give your customers the power to help themselves.
Enable your customers to get out of the debt cycle and pay off overdue balances gradually through manageable payment options. We have helped customers keep their services on while helping utilities collect nearly $200 of debt per customer that would have otherwise been unrecoverable.
By empowering customers with more effective payment options, utilities will decrease their bad debt risk and gain greater predictability and control over their bad debt write-offs.
Customers will pay smaller bills more frequently and keep their finances current with their usage. This leads to a much faster meter-to-cash process and significantly improved financials.
Technology is revolutionizing the world of utility and customer relations. Never has it been easier to strengthen relationships with customers. With MyUsage you can leverage your smart meter investments for a deeper, richer, more satisfying relationship that makes customers feel appreciated and empowered.
Each utility is unique.
MyUsage is great because of the people that I have worked with and how open they are to the changes and customizations in our product and what we needed to accomplish. They saw us as special in our own way and they addressed us that way. We were not just another cookie cutter company.
Prepay is a smarter way to pay.
We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.
We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.