We know utilities are increasingly facing disruptive market challenges. Technology is changing the way customers interact with the world and their utilities. We partner with utilities and anticipate future technology trends to help utilities interact with their customers more effectively through technology.
Technology is revolutionizing the world of utility and customer relations. With MyUsage you can put more information in your customers’ hands and provide them with better tools to answer their own questions without having to call you. We help you give your customers the power to help themselves.
Technology is revolutionizing the world of utility and customer relations. Never has it been easier to strengthen relationships with customers. With MyUsage you can leverage your smart meter investments for a deeper, richer, more satisfying relationship that makes customers feel appreciated and empowered.
Control = customer satisfaction.
We no longer have to be the bad guy. With Exceleron's MyUsage, our customers pick how they are notified, when they are notified, and what balances they want to maintain. All of those things are now in their control, creating highly satisfied customers.
Prepay is a smarter way to pay.
We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.
We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.