Exceleron Users Conference

Nashville, TN - September 18-20, 2016

The annual Exceleron Users Conference presents unparalleled opportunities to learn from other utilities’ experience with MyUsage while discovering ways to maximize the success of your own prepay program. The Annual Users Conference is designed to benefit all individuals and utilities, regardless of how long you have been offering prepay programs.

Utilities that are just beginning to consider the benefits of a prepay program find extensive information about the benefits for utilities, consumers, and the environment. And utilities that have a well-established program gather tips and techniques for making their prepay programs grow and operate as smoothly as possible. Attendees are invited to participate in breakout sessions, panel discussions, and a vendor fair, along with social and recreational activities. We’re excited to welcome all of you to Nashville for this year’s conference!

Register Here

Hilton Garden Inn
305 Korean Veterans Blvd.
Nashville, Tennessee 37201

Book Room Here

2016 Agenda

Sunday, September 18th

4:00 – 7:00 pm

Registration: Pick up registration materials at the registration desk on the lobby level.

5:00 pm – 7:00 pm

Welcome Reception at the Wine Bar on the lobby level

Monday, September 19th

7:30 am – 4:00 pm


8:30 am – 8:40 am

Welcome and Staff Introductions

8:40 am – 9:15 am

Keynote: Laugh It Up—Listen Up! Team Building Through Laughter and Improvisation

9:15 am – 10:00 am

Exceleron Recap of 2016

10:00 am – 10:10 am

Overview of Day 1: Breakouts and Locations

10:10 am – 10:30 am

Break, Vendor Exposition, and Vendor Spotlight

10:35 am – 11:50 am

Payment Considerations and New Payment Options

*Prepay 101: The Basics and the Road to Success

11:55 am – 12:55 pm

Lunch in the Garden Grill

1:00 pm – 2:00 pm

Become a Meter Expert: Reads, Triage, Disconnect/Reconnect and More

*Prepay 101 Continued: Debt Recovery, Consumer Control and Expectations

2:05 pm – 3:05pm

*Prepay for Every Generation: A Look at Generational Preferences and What This Means for the Utility
Guest Presenter: Brian Pippin, JEA

Are You Using Reports to Their Fullest? Easy Triage, Management and
TCPA Compliance

3:05 pm – 3:20 pm

Break and Vendor Exposition

3:20 pm – 4:15 pm

Strategic Decision-Making with MyUsage MDM

*How to Promote Prepay to Consumers: Are You Really Making the Case?

4:20 pm – 5:30 pm

How Well Do You Know MyUsage Con guration? Find out in a lively game of Jeopardy! Prize for the winner!

*MyUsage Demonstration and Project Plan Discussion

6:15 pm – 9:30 pm

Customer Appreciation Dinner: George Jones Museum

Tuesday, September 20th

7:30 am – 8:30 pm

Breakfast and Vendor Exposition

8:30 am – 9:30 am

*The Future Is Now: How to Engage Millennials with New Technology and Communication Platforms

*Usage Monitor and Mobile Apps: Increase Consumer Engagement and Give Consumers the Experience and Control They Want

9:35 am – 10:15 am

*Intelligence at “The Edge”: Solving Customer Issues Before the Customer Knows
Guest Presenter: Itron

One on One with Exceleron’s CTO and CIO, Chris Gaines and Craig Hutson

10:20 am – 11:30 am

A Must for Multi-Services: MyUsage Options and Con guration plus Panel Discussion

*Prepay Return on Investment: Reap the Financial Bene ts of Prepay and Hear from Others Realizing These Bene ts

11:30 am – 12:30 pm

Lunch in the Garden Grill

12:35 pm – 1:40 pm

*Prepayment Now and in the Future

*The Exceleron Advantage: Become a Configuration Expert

1:45 pm – 2:45 pm

*Enterprise Communication Agent: The Importance of Alerts and What’s New

Are You Using Reports to Their Fullest? Easy Triage, Management, and TCPA Compliance

2:45 pm -3:00 pm

Break and Vendor Exposition

3:05 pm – 3:25 pm

Users Conference Raf e and Door Prizes Announced – Must be present to win!

3:30 pm – 4:20 pm

Users Advisory Board (UAB) Meeting

*Next Steps for Visiting Utilities

4:25 pm – 5:00 pm

Users Conference Wrap-up, General Session, and Open Forum


Choose between over 20 breakout sessions and learn best practices for maximizing success and increasing customer satisfaction with MyUsage.


Meet, network, and learn from industry leaders. Learn about the systems and solutions that work in conjunction with MyUsage and about the latest products and services for the utility industry at our vendor exposition.


Learn about new functionality and exciting ways to increase customer engagement, and have fun in Music City!

Our Sponsors

A special thanks to our 2016 Users Conference Sponsors!

Users Conference Sponsors