Exceleron Software Expands MyUsage Payments Functionality
Further expands payment options and provides greater convenience to customers
Dallas, Texas, October 10, 2017 – Exceleron Software announced the release of MyUsage Payments Version 3.0, which adds low-cost credit card processing and cash payments at retail locations to the industry-leading solution for convenient, flexible customer payment options. MyUsage Payments expands a utility’s existing set of payment options and makes it easier for utility customers to pay their bills within the MyUsage mobile application and web portal, or at thousands of retail locations nationwide.
Bolivar Energy Authority, which serves more than 11,000 electric customers in Tennessee, recently began using MyUsage Payment Version 3.0. “We rely on great partners like Exceleron to help us create the best experience for our customers while also providing Bolivar with the highest level of support,” said John Fortune, Bolivar’s President and CEO. “Exceleron very quickly integrated the MyUsage Payments solution into our services without disruption so that we could offer our customers some of the most flexible and convenient payment options available in the energy industry.”
Through partnerships with leading payment processors, MyUsage Payments allows customers who prefer to pay in cash to do so at 50,000 retail locations. These include CVS, Family Dollar and 7-Eleven stores as well as all Western Union and MoneyGram locations.
Customers can make quick-click payments online, via a mobile app, or over the telephone with a debit card, credit card, or bank account. Utilities can customize the website and mobile app to match their branding, so there’s no need to visit multiple websites and the customer’s experience is seamless.
Bolivar’s CFO Tony Kirk said, “I wish all changes could be this easy. The reports are simple to work with and have made it easy for our employees to balance and post each day. Best of all, it has been an easy transition for our customers.” Kirk noted that Exceleron has worked as an extension of Bolivar’s team, responding quickly to requests and making the transition “as simple and painless as possible.”
MyUsage Payments is integrated with Exceleron’s web portal, where authorized utility representatives may research payment history, process refunds, and access flexible reports in multiple file formats.
Dallas-based Exceleron is the leading software developer of cloud-based prepay and payment services for the utility sector. “All our products are designed to give consumers better access to detailed information about their energy consumption and greater control over the amount and frequency of payments,” said Tom Jackson, Exceleron’s Director of MyUsage Payments. “By expanding utilities’ payment options, MyUsage Payments empowers consumers, increases customer satisfaction, improves payment performance, and lowers risks for utility service providers.”
Jackson cited research showing that consumers crave the convenience of making payments anytime, anywhere. He explained that when customers make a payment, they receive immediate confirmation. They can also opt to receive alerts when they have a low balance, pending disconnection, or auto-recharge.
“With this new functionality, our MyUsage Payments platform helps utilities further expand their payment options with minimal fuss, regardless of whether they offer prepay plans or traditional billing,” Jackson added.
Frederick Franklin, a Bolivar customer, noted how much time the MyUsage payments features have saved him. “I love the mobile app as it makes paying my bill simple and easy,” he said. “It is really convenient for me to use.”
About Exceleron Software
Exceleron is North America’s leading utility prepay and payment service company. Exceleron’s MyUsage® suite of applications helps utilities increase customer satisfaction, improve financial performance, increase customer engagement, and achieve energy efficiency goals. For more information about MyUsage, visit www.exceleron.com.