More than ever before, consumers demand insight and choice as the rise of smartphone technology enables it. Prepay is no longer a rarely-used tool for the fringes, but is now a convenience born of smart choice for the masses. We are at the crossroads of change where prepay is rapidly becoming the preferred payment method across many industries. At Exceleron, we are creating greater value and satisfaction for and between utilities and customers. We provide a smarter way to pay.
We partner with utilities to anticipate future technology trends that will help them create a better relationship with their customers. We help turn utilities’ most challenging customers into their champions. We deliver greater choice and control to customers which improves customer satisfaction while significantly lowering financial risk for utilities. We create win-win relationships between utilities and customers.
Exceleron is excited to host this spring’s LIEIF workshop. The Low Income Energy Issues Forum (LIEIF) is comprised of utility directors and program administrators, energy service providers, state regulatory commissioners and staff, energy assistance administrators, social service providers, consumer advocates, creative and marketing firms, and product and software vendors. The Forum proposes innovative and integrated policies and approaches that help close the widening gap between what vulnerable energy consumers can pay and their current utility bills.
The annual Exceleron Users Conference presents unparalleled opportunities to learn from other utilities’ experience with MyUsage while discovering ways to maximize the success of your own prepay program. The Annual Users Conference is designed to benefit all individuals and utilities, regardless of how long you have been offering prepay programs.
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.