Benton County Electric System Rolls Out MyUsage Prepay
Dallas, Texas – December 8, 2014 – Benton County Electric System (BCES) of Camden, Tennessee is preparing to launch its prepay program powered by MyUsage in January 2015. BCES is one of more than 90 utilities that have selected Exceleron’s MyUsage to offer prepay accounts for utility services.
Consumers with prepay accounts have access to detailed information about their energy consumption and can choose the amount and frequency of payments, obtaining greater control over their energy consumption and budgeting practices. Customers who opt into the prepay program will be able to access their account balance and usage history via the MyUsage smartphone application, MyUsage web portal, telephone, email, and text messaging. They can add funds to their prepay account through a variety of convenient payment options.
“We are very pleased to invite BCES into the Exceleron family, and we look forward to working with them to ensure a smooth rollout and quick adoption of prepay accounts,” said Jeff Severs, COO of Exceleron. He notes that BCES is the 13th utility service provider in Tennessee to select MyUsage.
BCES plans to make prepay accounts available to all customers beginning next month.
About Exceleron Software
Exceleron Software is the leading provider of prepayment and financial technology solutions for North American utilities, having served more than 100 utility customers and 500,000 prepay consumers. Electric, water, and gas utilities are using Exceleron’s MyUsage solution to recover more than $20 million in bad debt and process more than $500 million in payments while helping consumers practice energy conservation and avoid nearly $1 billion in service connection and late fees. Consumers have more access to detailed consumption information and greater control over the amount, frequency, and method of payments. This increases customer choice, improves customer satisfaction, and significantly lowers financial risk for utilities.
About Benton County Electric System
Benton County Electric Service of Cadmen, Tennessee provides electric service throughout the county, reaching approximately 10,500 customers. Serving the people of Benton County since 1940, its number-one goal remains excellent customer service. For more information, visit www.bcestn.org.
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