The Market Leading
Utility Prepay and
Payment Processing
Company
Make Your Payments
from Anywhere
Check Your Usage
Anytime, Anywhere
Take Control of
Your Utilities
Power Up
Anytime, Anywhere

 The Market Leading Utility Prepay and Payment Services Company

MYUSAGE® SUITE OF APPLICATIONS

Exceleron’s MyUsage suite of applications gives utilities and their customers the level of engagement and control they both want.

prepayicon

MyUsage

Prepay

paymenticon

MyUsage

Payments

scale-icon

MyUsage

Assist

metericon

MyUsage

Monitoring

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 Why is Exceleron selected by more utilities and consumers than any other North American prepay provider?

OUR EXPERIENCE   +   OUR CONSUMER-CENTRIC DESIGN   +   OUR PAYMENT NETWORK   +   OUR SERVICE CULTURE

100+ Utilities

have chosen MyUsage to offer prepay, recover debt and give more payment options to their customers

500K+ Consumers

have chosen MyUsage to monitor utility consumption and pay their bill when and how they want

500K+ Pay Sites

are supported by the MyUsage Payment Network so that customers can pay when and where they want

IT Ready Made

with existing support for 23 CIS vendors and all AMI vendors ensuring faster integration and lower costs
OUR CONSUMER-CENTRIC DESIGN

Our focus on the customer allows utilities to take their most challenged customers and turn them into highly satisfied advocates. 

Easy-to-use Mobile Application and Web Portal

Secure Transactions and Data Privacy

The Most Payment Options and Locations

Consumer Marketing and Education

Self-Service Enrollments and Payments made easy

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OUR SERVICE CULTURE

Our world class customer service leverages our industry knowledge and expertise to equip you with the tools you need to focus on servicing customers.

Fast and Low-Cost Integration

Enhanced On-Boarding and Training

Easy-to-Understand Documentation

World-Class Project Management

The Most Integration Experience Of Any SAAS Prepay Vendor

20+ CIS Systems Including:

10+ AMI Systems Including:

And many other Systems including OMS, GIS, ESB & Communication Systems

CONSUMER REVIEWS OF MYUSAGE MOBILE

My husband and myself love the peace of mind we get from this app

Helps me keep the lights on

We really love the difference. It helps us to be able to stay on top of things and we haven’t had our electricity turned off since we switched

This is always helpful and useful. I use it every single day. It saves me from having to call or go in the office to pay my bill.

A great app for finding out what your utility bill will be for the month.

HEAR WHAT OUR CUSTOMERS HAVE TO SAY

Each utility is unique.

MyUsage is great because of the people that I have worked with and how open they are to the changes and customizations in our product and what we needed to accomplish. They saw us as special in our own way and they addressed us that way. We were not just another cookie cutter company.

Michael Faulk Memphis Light, Gas and Water

Prepay is a smarter way to pay.

We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.

Chad Lynch Ocala Utility Services

Relationships matter.

We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.

Brian Pippin JEA

OUR PARTNERS

NEWSLETTER

LATEST NEWS

Make #UtilityPayments seamless & automatic for your customers with @MyUsage!🤝

@MyUsage lets #Utilities customers:

📊Track their daily energy usage

💬Set up personalized payment reminders

💳 And pay their bills in the most convenient way!

#ExceleronIndustry #energytwitter

Acc. to @McKinsey, last year, 15% of customers admitted to skipping or partially paying their #UtilityBills.

If #Utilities want to encourage more customers to pay their bills on time & in full, promoting #AutoPay could be good for business.💡(1/3)

#ExceleronIndustry #govtech

Utilities need to give their customers the option to change & customize their alerts.💡

Or, they run the risk of frustrating them. 😑

Customers should be able to change:

📲 How they receive alerts (i.e. SMS, email, or push notification) (1/3)

#ExceleronIndustry #energytwitter

NEW article now on @Medium:

Are Your Payments Secure?💳🔒

How to keep your customer's #UtilityPayments safe

by Tom Jackson, Director of @MyUsage Payments

#ExceleronBlog #energytwitter #cybersecurity #utilities #utilitysector #utilityindustry #GovTech

https://exceleron.medium.com/are-your-payments-secure-43bcd2d1dbf9

Four Ways #Utilities Can Use Alerts❗

4. When usage is higher than normal⚠️

Sometimes the amount of energy a customer uses may be higher than usual.

#ExceleronIndustry #energytwitter #govtech #localgov #energytrends #utilities #utilityindustry

View All

LEAN MORE ABOUT MYUSAGE PAYMENTS!