The Market Leading Utility Prepay and Payment Services Company

MYUSAGE® SUITE OF APPLICATIONS

Exceleron’s MyUsage suite of applications gives utilities and their customers the level of engagement and control they both want.

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MyUsage

Prepay

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MyUsage

Payments

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MyUsage

Assist

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MyUsage

Monitoring

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 Why is Exceleron selected by more utilities and consumers than any other North American prepay provider?

OUR EXPERIENCE   +   OUR CONSUMER-CENTRIC DESIGN   +   OUR PAYMENT NETWORK   +   OUR SERVICE CULTURE

100+ Utilities

have chosen MyUsage to offer prepay, recover debt and give more payment options to their customers

500K+ Consumers

have chosen MyUsage to monitor utility consumption and pay their bill when and how they want

500K+ Pay Sites

are supported by the MyUsage Payment Network so that customers can pay when and where they want

IT Ready Made

with existing support for 23 CIS vendors and all AMI vendors ensuring faster integration and lower costs
OUR CONSUMER-CENTRIC DESIGN

Our focus on the customer allows utilities to take their most challenged customers and turn them into highly satisfied advocates. 

Easy-to-use Mobile Application and Web Portal

Secure Transactions and Data Privacy

The Most Payment Options and Locations

Consumer Marketing and Education

Self-Service Enrollments and Payments made easy

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OUR SERVICE CULTURE

Our world class customer service leverages our industry knowledge and expertise to equip you with the tools you need to focus on servicing customers.

Fast and Low-Cost Integration

Enhanced On-Boarding and Training

Easy-to-Understand Documentation

World-Class Project Management

The Most Integration Experience Of Any SAAS Prepay Vendor

20+ CIS Systems Including:

10+ AMI Systems Including:

And many other Systems including OMS, GIS, ESB & Communication Systems

CONSUMER REVIEWS OF MYUSAGE MOBILE

My husband and myself love the peace of mind we get from this app

Helps me keep the lights on

We really love the difference. It helps us to be able to stay on top of things and we haven’t had our electricity turned off since we switched

This is always helpful and useful. I use it every single day. It saves me from having to call or go in the office to pay my bill.

A great app for finding out what your utility bill will be for the month.

HEAR WHAT OUR CUSTOMERS HAVE TO SAY

Each utility is unique.

MyUsage is great because of the people that I have worked with and how open they are to the changes and customizations in our product and what we needed to accomplish. They saw us as special in our own way and they addressed us that way. We were not just another cookie cutter company.

Michael Faulk Memphis Light, Gas and Water

Prepay is a smarter way to pay.

We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.

Chad Lynch Ocala Utility Services

Relationships matter.

We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.

Brian Pippin JEA

OUR PARTNERS

NEWSLETTER

LATEST NEWS

Improving the customer journey isn’t just about creating an excellent app experience.

#Utilities also need to consider the payment experience, which has long been cumbersome.

Customers want 1 simple place to pay w/ low-click options to view & pay their bill.

#ExceleronIndustry

What if you filled up your gas tank several times a month…

..but you did not know how much you paid for gas until the end of the month?

This is traditionally how #Utilities operate from the consumer perspective.

#ExceleronIndustry #govtech #energytwitter #energytrends

Customers are unlikely to understand quantitative data in written format referring to kilowatt-hours or centum cubic feet.

“A picture is worth a thousand words.”

#ExceleronIndustry #govtech #energytwitter #localgov #energytrends #utilityindustry #utilities

Happy Thanksgiving! We hope you have a wonderful and safe holiday filled with joy and all there is to be thankful for! 🦃🍂

#ExceleronIndustry #Utilities

W/ @MyUsage, users can track consumption by the day & even the hour to see when their highest usage is occurring.📊

This feature keeps them coming back to the app & increases engagement 10-fold. 🚀

#ExceleronIndustry #govtech #energytwitter #localgov #utilityindustry #utilities

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LEARN MORE ABOUT MYUSAGE PAYMENTS!