The Market-Leading Utility Prepay and
Payments Platform.
Exceleron's MyUsage platform gives customers control over their
energy bills — and gives utilities the tools to keep them
engaged, on time, and out of debt.
MyUsage
Good morning, Sarah ☀️
Current Balance
$38.42
~5 days remaining
⚠️
Low Balance Alert
Add funds to avoid interruption
Today's Usage
Last 7 days
$2.14 today
+ Add Funds
0+
Utility customers across North America
0M
Households served
7–15%
Average bill reduction for prepay customers
$0M
In overdue bills recovered for utilities
Trusted by more utilities than any other North American prepay
provider
⚡Prepay
📞Billie AI
💳Payments
🖥PayGo Cloud CIS
No More Bill Shock
Pay as you go. No surprises at month's end.
Instead of one big bill, customers pay for energy in advance —
like a prepaid phone. They watch their balance daily, get a
heads-up when it's running low, and never face a surprise
disconnection. Utilities stop spending money chasing late
payments.
7–15%
Average bill reduction
90%
Prepay customer satisfaction
9%
Reduction in peak demand
Arrearage Assist
When customers fall behind, a portion of every new payment
automatically goes toward reducing old debt — typically 75% to
their prepay balance, 25% to arrears. No payment plans, no
default risk. Exceleron has helped utilities recover more than
$300M in overdue balances.
Usage Monitoring
Customers see their daily energy cost in plain dollars — before
the bill arrives. When people understand what they're spending,
they use about 11% less energy on average, and "why is my bill
so high?" calls drop dramatically.
MyUsage · My Account
Active Balance
$42.18
Lasts ~6 days at current usage
Today
$1.92
Yesterday
$1.74
2 days ago
$2.10
⚠ Low balance — add funds to avoid interruption
Agentic AI
Meet Billie. The AI that speaks utility.
Billie is a purpose-built agentic AI for customer engagement —
vertically integrated into how your utility actually runs. It
understands tiered rates, budget billing, service orders, and
consumption patterns, and resolves customer questions and outage
reports 24/7.
24/7
Account services & outage reporting, live today
Trained
On your website, docs & account data
Secure
Zero LLM training on customer data
Text Message · Billie
My bill seems really high this month, what happened?
Looks like a 3-day heat wave pushed your AC usage up ~18%.
Want me to set up a budget alert?
Yes please, and can I get outage texts too?
Done — you're all set on both.
Get Paid, Everywhere
Every way to pay. One simple record.
Customers pay from their phone, a website, an automated phone
line, or in cash at 88,000+ retail locations worldwide. Everything
reconciles automatically overnight. No manual matching, no delays.
AI Payments – Billie
Payments made simple
88K+
Retail pay locations worldwide
<24h
Payment-to-post
PCI
Secure & reconciled nightly
App & WebAutomated PhoneCash at RetailKioskBank Transfer
MyUsage · Quick Pay
Choose how you'd like to pay
📱 Mobile App
Instant
🌐 Website
Instant
📞 Automated Phone
24/7
🛍 Cash at a Store
88K+ locations
🏢 In-Office Kiosk
Self-serve
✓ All channels →
one nightly reconciliation file
Prepay, Postpay & Payments
One CIS for everything today's customer expects.
PayGo Cloud CIS is a single, web-based (SaaS) customer information
system for prepay, postpay, and payment processing. It leverages
your AMI investment to deliver the real-time experience customers
want — so accounts can move between prepay and postpay, and
customers see their daily cost across every service. The result:
greater satisfaction, a more flexible toolset, and lower
technology risk and cost.
3-in-1
Prepay, postpay & payments
AWS
Hosted, cloud-based SaaS
75K+
Retail cash locations
Real-time
Daily bill calculation
PayGo CIS · Dashboard
Overdue balances
$1.2M
Avg. days to pay
28 days
Prepay accounts
4,821
Revenue at risk
↓ 14%
vs Q3
Switch any account between prepay and traditional billing with
one toggle.
What Industry Leaders Say
Hear it from the utilities running it.
Customers use about 11% less energy. They also learn how their
house performs from an energy perspective. The biggest benefit is
the improved customer relationship by empowering the customer to
handle energy usage more responsibly.
TE
Tim Echols
· Georgia Public Service Commission
We consider prepaid to be a win-win-win. It's a win for the
utility; the customers are no longer a financial risk. It's a win
for the customers enrolled. And it's a win for our other
customers, because it stabilizes rates.
CL
Chad Lynch
· Ocala Utility Services
With MyUsage, every day customers are aware of their energy usage,
consumption and cost — so it helps them balance the money budgeted
for utility services.
BP
Brian Pippin
· Jacksonville Electric Authority
MyUsage is great because of the people. They saw us as special in
our own way and addressed us that way. We were not just another
cookie cutter company.
Twenty years of co-op, municipal, and investor-owned utility
deployments.
📱
Every way your customers want to interact
App, website, automated phone, in-person kiosk, or customer
service rep — one account record behind all of them.
💳
Payment processing you can count on
Secure, reconciled overnight, and integrated with every major
billing system. Audited by the utilities that depend on it.
🔭
Ready for what's coming
Smart meters, electric vehicles, time-of-use rates — we build
against the roadmap the industry is actually on.
🏆
The market leader, by a wide margin
Exceleron holds over 80% of the U.S. market share for prepay.
See MyUsage at work.
A solutions engineer who has deployed MyUsage at a utility your size
will walk you through how the platform improves outcomes and makes
life easier for both your customers and staff.
What We Do
Four solutions. One platform. Built for utilities over 20 years.
The MyUsage suite covers every dimension of utility customer
engagement — from how customers pay, to how they understand their
usage, to how they get help — now including Billie, our agentic AI
that resolves customer questions and outage reports 24/7.
The MyUsage Suite
Everything utilities need to engage, retain, and support their
customers.
⚡ Prepay — Flagship Solution
No More Bill Shock
Customers pay for energy in advance and watch their balance
daily. Utilities eliminate security deposits, reduce
disconnections, and cut call center volume.
Daily balance tracking via app, website, or automated phone
Personalized low-balance alerts via text, email, or voice
Includes Arrearage Assist and Usage Monitoring
7–15%
Bill reduction
10x
Higher engagement
>80%
U.S. market share
📞
Billie — Agentic AI
Customer Engagement, Automated
A purpose-built agentic AI that understands how utilities run
— and resolves customer questions and outage reports 24/7.
Account Services and Outage Reporting live today
Trained on your website, docs, and account data
Secure by design — zero LLM training on customer data
💳
Payments
Seamless, Integrated Payment Solutions
Pay by app, website, automated phone, or cash at 88,000+ store
locations.
Debit, credit, bank transfer, and cash
One-time and recurring options
Cash at checkout with Digital CheckOut
🖥
PayGo Cloud CIS
A Single Solution for Prepay, Postpay & Payments
A web-based (SaaS) customer information system that leverages your
AMI investment to deliver the real-time experience customers
expect.
Prepay, postpay & payment processing in one platform
Daily bill calculation from AMI data
Lower technology risk and cost than legacy CIS
Ready to see it in action?
A solutions engineer will walk you through the modules that matter
most to your utility.
⚡ Prepay
Give customers control before the bill arrives.
Instead of one big monthly surprise, customers pay for energy in
advance and stay informed every day. Utilities save money, reduce
disconnections, and build better relationships with the customers
who need it most.
7–15%
Average bill reduction
10x
Higher customer engagement
10pt+
Satisfaction increase (J.D. Power)
>80%
U.S. market share
How It Works
Simple for customers. Powerful for utilities.
Customers load funds onto their account in advance. As they use
electricity, gas, or water, that balance ticks down each day. When
it gets low, MyUsage alerts them by text, email, or voice — and
gives them easy ways to add more.
Prepay has come a long way. For more than 20 years, we've
helped utilities, regulators, and communities see prepay for what
it really is: a tool that gives customers more choice, more
control, and greater financial flexibility.
How debt retirement works: A portion of every new
payment automatically reduces a customer's pre-existing balance —
typically 75% goes to their prepay credit, 25% to arrears. No
payment plans, no default risk. Exceleron has helped utilities
recover more than $300M in overdue balances this way.
What Customers Can Do
Check their balance via app, website, or automated phone line
Make smaller, more frequent payments that fit their budget
Set up personalized reminders by text, email, or phone
See how many days of service they have left
Pay via app, website, phone, or cash at 88,000+ locations
Skip security deposits, reconnection fees, and late fees
entirely
The Business Case
Prepay is better for utilities too.
📉
Less Bad Debt
Customers pay in advance, so utilities carry zero credit risk for
enrolled accounts.
⚡
Lower Energy Use
When customers see what they're spending every day, they use 11%
less on average.
📞
Fewer Calls
Prepay customers self-serve — far fewer calls about balances,
bills, or payments.
😊
Happier Customers
Prepay customers score 10+ points higher on J.D. Power
satisfaction surveys.
See Prepay in action.
A solutions engineer will show you how MyUsage prepay has been
deployed at a utility your size.
💳 Payments
Pay when you want, how you want, where you want.
Seamless payment experiences by app, website, text, automated phone
line, kiosk, or cash at over 88,000 store locations.
88K+
Retail pay locations worldwide
1-click
Checkout experience
2.5M
Households served
Payment Options
Every way your customers want to pay.
📱
Mobile App
Pay in seconds with the MyUsage app on iPhone or Android. Payments
post instantly.
🛍
Cash at a Store
Pay in cash at 88,000+ locations worldwide — Walmart, CVS, Dollar
General, 7-Eleven, and more.
💻
Website
A simple one-page experience on any device. No account creation
needed for one-time payments.
📞
Automated Phone Line
Pay by phone 24/7 without waiting on hold or speaking to anyone.
🖥
In-Office Kiosk
Self-serve kiosks accept cash, card, and check — posting instantly
to the account.
🏦
Automatic Bank Transfer
Automatic payments on a weekly, bi-weekly, or monthly schedule.
See the payment platform in action.
We'll show you every way your customers can pay and how it all
connects to your existing billing system.
🖥 PayGo Cloud CIS®
A single solution for prepay, postpay & payments.
PayGo Cloud CIS is a web-based (SaaS) customer information system —
part of a full meter-to-cash solution that leverages your current or
upcoming AMI investment to deliver the real-time experience today's
customers expect.
3-in-1
Prepay, postpay & payment processing
AWS
Fully hosted, cloud-based SaaS
75K+
Retail locations that accept cash
Real-time
Daily bill calculation from AMI
The Problem
The marketplace for CIS solutions is missing something.
Customers want more flexible billing and payment options. They
want to do business without talking to a representative. They live
in "real-time" and expect 24/7 access to what they're spending.
Today's CIS systems don't keep up with customers, so the utility
struggles to keep up with their demands — hiring more
representatives in the call center, or bolting on separate add-on
technology that only makes delivering value more expensive and
frustrating for everyone.
What Today's Customer Wants
Flexible billing — the freedom to choose prepay or postpay
Self-service that doesn't require a phone call
Real-time, 24/7 visibility into daily usage and cost
Every modern way to pay, on every channel
What It Is
One platform for everything today's customer expects.
For the small to mid-size public utility, PayGo Cloud CIS delivers
a single solution that provides everything today's customer wants
— including the ability to view daily billing charges calculated
on their energy consumption. It's a fully SaaS customer
information system that leverages the utility's AMI investment to
deliver a real-time experience, with the right level of MDM
functionality to support high levels of customer engagement.
Accounts can transition between prepay and postpay — giving
customers genuine choice while lowering the utility's operating
costs. The result: greater customer satisfaction, a more flexible
and robust toolset, and lower technology risk and cost.
A Complete Meter-to-Cash Solution
Online access to usage, payments & daily costs across every
service
Electric, gas, water, sewer, and trash — on one account
Seamless switching between prepay and postpay
Leverages your current or upcoming AMI system
Right-sized MDM functionality built in
Lower technology risk and cost than legacy CIS
Capabilities
A comprehensive billing & payment solution.
Cloud / SaaS
Hosted for better support, upgrades & maintenance
Built on Amazon Web Services (AWS)
AMI Integration
Connects to your AMI system or middleware for meter reads,
reconnects & disconnects
Extensive library of APIs & web services
MDM
Integrates directly to head-end systems
Multiple business rules for disconnects
Patented soft-arm capability lets customers initiate their own
reconnect
Messaging
Email, SMS, outbound voice & IVR
Account balance notifications
Two-way messaging to pay bills
Customer Portal
View account status
Make online payments
Select notification options
CSR Portal
Single sign-on capability
Representatives see exactly what the customer sees
Customers view daily billing charges calculated on their energy
consumption
Change & Collection Management
Configurable payment arrangements
Bad-debt lookup
Financials & Reporting
Extracts to financial system
Tax reporting
Extensive billing & payment reporting
Integration to dashboards & BI tools
Customer Programs
Equal Payment Plan averages the prior 12 months and spreads
credit or debit over the next period
Agency voucher pledges across one or more services
Tools & Migration
Data Migration Framework from legacy CIS
Bill Print Extract & PDF Generator API for cancel/rebill
Online training, smart videos & marketing support
See PayGo Cloud CIS in action.
We'll walk you through the platform and show you how a single solution
for prepay, postpay, and payments can lower your technology risk and
cost.
📞 Billie — Agentic AI
Meet Billie. The AI that speaks utility.
Billie is a purpose-built agentic AI for customer engagement —
vertically integrated into how your utility actually runs. It
understands tiered rates, budget billing, service orders,
consumption patterns, and resolves customer issues 24/7.
What Billie Is
Not a chatbot. An agent that gets things done.
Most utility chatbots deflect to an FAQ and hand off the moment a
customer asks something real. Billie is different. It's an agentic
AI that takes action on the account, answers in plain language,
and works as a 24/7 extension of your call center. Routine
contacts — balances, payments, high-bill questions, outages
— get resolved instantly, so your agents can focus on the
conversations that need a human.
Billie is vertically integrated into your utility operations
— tiered rates, budget billing, service orders, consumption
patterns, and regulatory terminology. It doesn't just talk about
your utility; it understands how it works.
Text Message · Billie
How Billie Learns
Trained on your utility. Guardrailed for accuracy.
Guardrails keep Billie accurate and on-policy, so it acts as a
reliable extension of your call center agents — never
improvising answers it shouldn't.
Your Website
Billie crawls and learns from your public-facing web content
automatically.
Your Documentation
Policies, rate schedules, program guides, and FAQs become answers
customers can trust.
Your Account & AMI Data
Real-time account balances, usage data, and billing info —
so every answer is specific to the customer.
Platform Skills
One platform. A growing set of skills.
Account Services
Manage billing, payments, balances, due dates, and preferences
— all by text.
Available Now
Outage Reporting
Customers report outages that are automatically logged and mapped,
with inbound and outbound status updates.
Available Now
Move In / Move Out
Streamline service activation, stop, and transfer — captured
to match your workflow.
Coming Soon
Program Enrollment
Sign customers up for energy-saving and assistance programs right
in the conversation.
Coming Soon
CSR Assistant
AI-powered support for your own agents on complex inquiries.
Coming Soon
Built Secure by Design
Enterprise-grade security for conversational AI.
Billie delivers the convenience of AI with the security and
compliance your utility demands.
Data Protection
AES-256 encryption at rest, TLS 1.2+ in transit
Zero LLM training on customer data
Minimal Exposure
LLM never accesses databases, payments, or credentials
All actions executed by SOC 2-compliant services
Always Monitored
Real-time automated monitoring
Human-in-the-loop oversight at every stage
Industry Certified
Aligned with OWASP Top 10 for Agentic AI 2026
PCI-compliant payment processing
See Billie in action.
Watch Billie resolve a live account or outage conversation, trained on
a utility like yours.
Who We Are
North America's leading utility prepay and payments company.
We've spent 20+ years helping utilities turn their most challenging
customer relationships into their best ones.
Team
Partners
Contact Us
What We Believe
People want to be in control of what they spend on energy just
like everything else. We give back control to millions of
utility customers. At Exceleron, we're building the tools that
make that possible
How We Work
We partner with utilities to stay ahead of what their customers
need. We help turn the utility's most difficult customers into
their most loyal. We do that by giving customers real choice and
real visibility, lowering financial risk for utilities, and
raising satisfaction for everyone.
Exceleron has strategic partnerships with some of the best companies
in the utility industry. Many of the premier AMI and CIS companies
have chosen to enhance their own product portfolios by promoting the
MyUsage suite. We've also partnered with leading payment processors
and communications providers — and will continue to develop these
integrations as new payment methods reach the marketplace.
AMI Partners
CIS Integrations
Interested in partnering?
We'd love to hear from you. Reach out and we'll follow up as quickly
as possible.
Contact Us
We'd love to hear from you.
Office
8144 Walnut Hill Lane, Suite 907 Dallas, TX 75231 (972)
852-2700
