City of Tallahassee Selects Exceleron for Prepay Program
Dallas, Texas – November 11, 2013 — The City of Tallahassee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility services to consumers. This is the first prepay program in the country to offer prepay accounts for electricity, water, and gas.
Utilities across the country are switching to a prepay model in which consumers pay for utility services before they use it. The prepay model offers consumers a pay-as-you-go option without any need for traditional monthly bills. Consumers with a prepay account have access to detailed information about their consumption and can choose the amount and frequency of payments, obtaining greater control over their energy consumption and budgeting practices.
The City of Tallahassee has partnered with Dallas, Texas-based Exceleron Software, the leading software developer of prepay solutions for the utility sector. Exceleron is completing integration with Tallahassee’s other systems and a pilot program will begin in late November. Upon successful completion of the pilot program, prepay accounts will be made available to all Tallahassee residential customers beginning in 2014.
“MyUsage Prepay is powering prepay programs across the country for electricity, water, and gas, but our relationship with Tallahasee marks the first time that a prepay program is being offered in a multiservice environment with all three services,” said Jeff Severs, COO of Exceleron Software. “We’re glad the City of Tallahassee has chosen to offer a high-quality prepay program that will benefit Florida residents through cost savings, higher customer satisfaction, and greater conservation.”
As a web-based, hosted solution, MyUsage offers full functionality without any need for the utility service provider to purchase additional hardware or in-home devices. This minimizes the risk and expense of launching a prepay program, allowing utility service providers to pass the savings on to consumers.
Once an individual opts into a prepay program, there are no paper bills, no large deposits, no late charges, and no disconnect or reconnect fees. Consumers can access their account balance and usage history via the MyUsage.com web portal, telephone, email, and text messaging, and they can apply additional funds to their prepay account through a variety of convenient payment options.
About the City of Tallahassee – Your Own Utilities
Your Own Utilities is owned, managed and operated by the people who best know a community’s needs and values: its citizens themselves. The City Commission is ultimately responsible for Tallahassee’s utility system, aided by various appointed officials. For more information, visit www.talgov.com.
About Exceleron Software
Exceleron Software is the preeminent provider of prepayment and financial technology solutions for North American utilities, having served more than 100 utility customers and 500,000 prepay consumers. Electric, water, and gas utilities are using Exceleron’s MyUsage solution to recover more than $20 million in bad debt and process more than $500 million in payments while helping consumers practice energy conservation and avoid nearly $1 billion in service connection and late fees. Consumers have more access to detailed consumption information and greater control over the amount, frequency, and method of payments. This increases customer choice, improves customer satisfaction, and significantly lowers financial risk for utilities. For more information about MyUsage, visit www.exceleron.com.
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