Orlando Utilities Commission Selects Exceleron’s MyUsage
Dallas, Texas – November 8, 2013 — Orlando Utilities Commission (OUC) has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility accounts to consumers.
Utilities across the country are switching to a prepay model in which consumers pay for electricity before they use it. The prepay model offers consumers a pay-as-you-go option without any need for traditional monthly bills. Consumers with a prepay account have access to detailed information about their energy consumption and can choose the amount and frequency of payments, obtaining greater control over their energy consumption and budgeting practices.
Based in Orlando, Florida, OUC has partnered with Dallas, Texas-based Exceleron Software, the leading software developer of prepay solutions for the utility sector. Exceleron has completed integration with OUC’s other systems and a pilot program will begin in late November. Upon successful completion of the pilot program, prepay accounts will be made available to all OUC residential consumers beginning in 2014.
“Consumers across the country are embracing the benefits of prepay accounts, such as the fact that there’s no large deposit, no late fees, and no disconnect or reconnect fees,” said Jeff Severs, COO of Exceleron Software. “Prepay accounts make electricity affordable and convenient for thousands of individuals, and we’re pleased to partner with OUC to promote prepay accounts and extend the associated advantages to consumers in Florida.”
As a web-based, hosted solution, MyUsage offers full functionality without any need for the utility to purchase additional hardware or in-home devices. This minimizes the risk and expense of launching a prepay program, allowing utility service providers to pass the savings on to consumers.
Once an individual opts into a prepay program, there are no paper bills, no large deposits, no late charges, and no disconnect or reconnect fees. Consumers can access their account balance and usage history via the MyUsage.com web portal, telephone, email, and text messaging, and they can apply additional funds to their prepay account through a variety of convenient payment options.
About the Orlando Utilities Commission (OUC)
The Orlando Utilities Commission is a municipally-owned public utility providing water and electric service to the citizens of Orlando, Florida and portions of adjacent unincorporated areas of Orange County, as well as St. Cloud, Florida, in Osceola County. Over the past 85 years, OUC’s customer base has grown from about 5,000 electric and water customers to more than 250,000, serving a population of more than 342,000. For more information, visit www.ouc.com.
About Exceleron Software
Exceleron Software is the preeminent provider of prepayment and financial technology solutions for North American utilities, having served more than 100 utility customers and 500,000 prepay consumers. Electric, water, and gas utilities are using Exceleron’s MyUsage solution to recover more than $20 million in bad debt and process more than $500 million in payments while helping consumers practice energy conservation and avoid nearly $1 billion in service connection and late fees. Consumers have more access to detailed consumption information and greater control over the amount, frequency, and method of payments. This increases customer choice, improves customer satisfaction, and significantly lowers financial risk for utilities. For more information about MyUsage, visit www.exceleron.com.
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