Cleveland Utilities Selects Exceleron’s MyUsage®
Dallas, Texas – January 6, 2016 – Cleveland Utilities of Tennessee has joined a growing number of utilities that have selected Exceleron Software’s MyUsage to offer prepay accounts for electric, water, and sewer service.
Municipalities, investor owned utilities (IOUs), and rural electric cooperatives across the country are switching to a prepayment model in which customers pay for electricity before they use it. MyUsage gives customers the tools to manage their energy usage without feeling confused or overwhelmed. Customers who opt into the prepay program can access their account balance and usage history via the MyUsage smart phone application, web portal, telephone, email, and text messaging. They can add funds to their prepay account through a variety of convenient payment options and they can choose the amount and frequency of payments. MyUsage gives customers greater control over their utility service consumption and budgeting practices.
Cleveland Utilities has partnered with Dallas-based Exceleron Software, the leading software developer of prepay solutions for the utility sector. In the coming weeks, Exceleron will integrate MyUsage with Cleveland Utilities’ existing systems, including its advanced metering infrastructure (AMI), customer information system (CIS), and payment processors. Then Cleveland Utilities will complete a pilot program before offering prepay accounts to all its residential customers in the spring or summer.
“Cleveland Utilities is the 16th utility provider in Tennessee to select MyUsage to launch and manage their prepay program,” said Jeff Severs, COO of Exceleron. “We thank Cleveland Utilities for recognizing the advantages of our solution, and we couldn’t be more pleased with this opportunity to help even more Tennesseans take control of their utility service consumption and budgeting.”
MyUsage offers full functionality for launching and managing prepay accounts without any need for the utility to purchase additional hardware or in-home devices. This minimizes the risk and expense of launching a prepay program, allowing utility service providers to pass the savings on to their customers.
About Exceleron Software
Exceleron Software is the leading provider of prepay and financial technology solutions for North American utilities, having served more than 100 utility customers and 500,000 prepay consumers. Electric, water, and gas utilities are using Exceleron’s MyUsage suite of applications to recover more than $20 million in bad debt and process more than $500 million in payments while helping consumers practice energy conservation and avoid nearly $1 billion in service connection and late fees. Consumers have more access to detailed consumption information and greater control over the amount, frequency, and method of payments. This increases customer choice, improves customer satisfaction, and significantly lowers financial risk for utilities. For more information about MyUsage, visit www.exceleron.com.
About Cleveland Utilities
Cleveland Utilities was formed from a merger of the Cleveland Water System and Cleveland Electric System in 1976. Cleveland Utilities now serves approximately 40,000 electric customers, 30,000 water customers, and 18,000 sewer customers in Cleveland and a large portion of Bradley County. The mission of Cleveland Utilities is to provide customers with excellent and reliable water, wastewater, electric, and supporting services through innovative business practices, a process of continual improvement, and a demonstrated commitment to the community and core principles. For more information, visit www.clevelandutilities.com.
Director of Sales