Exceleron Software Joins Oracle PartnerNetwork
DALLAS, TX – December 5, 2022 – Exceleron Software LLC, a leading North American...
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Exceleron Implements Enhanced Hybrid Cloud Offering
AWS Support Added to Private Cloud Options: Dallas, TX — October 24, 2022 — Exceleron, North America’s leading utility prepay and payments services company, announced today that it has enhanced the MyUsage solution to support Amazon Web Services (AWS). Along with existing Tier-1 private cloud options,...
Read MoreExceleron Is Now an SAP Partner
Dallas, TX — October 11, 2022 — Exceleron Software LLC, a leading North American utility prepay and payments services company, announced today that it has achieved silver partner status in the SAP® PartnerEdge® program. This is a clear indication of the high level of...
Read MoreAutoPay Your Bills? Read this . . .
In Blog
Darren Raybourn SVP of Sales, Exceleron Software AutoPaying your bills is incredibly convenient, but it is only half the equation. Wouldn’t you rather have that convenience AND know exactly what you were paying before you paid it? In a recent "unscientific" survey I conducted across social media...
Read MoreThe Evolving Utility: The Digital Revolution Meets Traditional Billing
In Blog
How Usage Monitoring and Electronic Bill Presentation Empowers Customers by Darren Raybourn, SVP of Sales at Exceleron Software The rush to digitize isn’t new. The demand for information and self-service is at an all-time high, and customers expect utilities to give them access to tools that allow...
Read MoreKeeping Your Customers Connected
In Blog
How MyUsage Mobile Tops the Engagement Charts “Honestly, I don’t know what I would do without this app. It’s a lifesaver.” “It tells me exactly what I have left in my account and gives me an estimated amount of days that I have before it runs out.” --...
Read MoreDesign. Knowledge. Experience.
In Blog
How Exceleron Provides Excellent Support to Utilities by Darren Raybourn, SVP of Sales at Exceleron Software There are exactly ZERO companies that aspire to provide their customers with terrible service. And yet that is exactly what happens all too frequently when companies do not make support a...
Read MoreIncreasing Customer Satisfaction with a Great Mobile App Experience
In Blog
We are engrossed in a world of technology, software, and cloud access, and yet, despite how much technology affects our daily lives, there are very few direct feedback mechanisms like a mobile app’s rating in the Apple or Google Play app stores. Customers do not...
Read MoreAre your payments secure?
In Blog
How to keep your customer’s utility payments safe by Tom Jackson, Director of MyUsage Payments Doyou give your customers the option to pay their bills by credit or debit card? If so, you need to make sure that payments are easy, convenient, and most importantly… secure. About 60%...
Read MoreSet It and Forget It… Don’t Make Your Customers Work to Pay You!
In Blog
by Tom Jackson, Director of MyUsage Payments There’s nothing more frustrating than having to pay a bill. First, you have to remember that the bill is due. Next, you must see that you have the money to cover the payment. Then you have to spend time...
Read MoreUtility Payments: Speaking the universal language of money vs kilowatts
In Blog
by Tom Jackson, Director of MyUsage Payments Did you know that 50% of adults in the United States cannot read a book written at an 8th-grade level? What does this statistic mean for you and your utility company? It means that you need to engage customers with...
Read MoreWhy + What: Making Utility Bills and Payments Transparent
In Blog
Even in the modern age, traditional values like honesty and transparency are still important to customers. 85% of customers say that they are more likely to support brands that are open, straightforward and honest with them. If you are responsible for a utility company, there are a...
Read MorePayments are a mobile endeavor
In Blog
How to offer seamless mobile payments 2009, when we first introduced our MyUsage Mobile App, when most people needed to pay a bill they had to write a check, put it in an envelope, find a stamp, and go out to the nearest post office. It was...
Read MoreBetter, Faster, and More Secure: Digitizing Utility Payments with Payments-as-a-Service (PaaS)
In Blog
Utility companies can focus on providing service while their SaaS payments provider makes it easier for their customers to pay them. Even with the rapid increase in online payments over the last 5 years, the pandemic has perhaps forever changed the way we do business and...
Read MoreEvolving with the times — Make it easier for your customers to pay you!
In Blog
The average US household spends $2,000 on its utility bills each year. That’s a lot of money! When it’s time to issue your monthly bill, you want to make sure that it is as quick and convenient for people to pay as possible. If it isn’t,...
Read MoreHow To Build Trust With Customers Through Your Security Posture
In Blog
We all know that trust, openness, and transparency are vital to organizations, whether they are municipal governments or operate in the private sector. The more customers that trust in what you do, the more likely they are to use your services and speak of you positively...
Read MoreHow to Balance Security Needs with Customer Experience
In Blog
Heightened security should not interfere with the experience of the customer Did you know PINs were originally going to be much harder to remember? The inventor of the personal identification number, John Shepherd-Barron, was planning on making each number six digits long. However, his wife Caroline commented that six...
Read MoreWhat Is SOC2 Compliance? And Why Is It Important For Your Vendors?
In Blog
Does your provider practice SOC2 Controls or are there potential gaps in your security measures? Does your provider practice SOC 2 controls? What to look out for from a prospective vendor The amount of data being stored in the cloud is growing all the time. Nine out of...
Read MoreWhy Municipals Need Better Security Measures in Place Today
In Blog
Information management across municipal government has come a long way since forty years ago when all data was handwritten on forms and filed away in metal cabinets! Although improvements in technology have resulted in cost efficiencies and made it easier than ever to offer a range...
Read MoreIncreasing Consumer Choice Is A Win-Win For Utilities And Their Customers
In Blog
Consumers are convinced that they have the freedom to purchase anything they want — that is, if the product or service is available and they can afford it. Indeed, the concepts of consumer “choice” or “empowerment” have been quite popular in the media for some time. However,...
Read MorePrepay Your Energy Bill and Go Green at the Same Time
In Blog
You love going green. You bring your own bags to the supermarket. You prefer natural products in recycled packaging. You are all in when it comes to doing more with less — water, laundry detergent, even shelf space in the pantry. But while you or your...
Read MoreHow Prepay Works
In Blog
As the utility industry evolves — especially thanks to technology that provides greater data and transparency for both the organization and the customer — prepay has emerged as an attractive opportunity. Let’s have a look at prepay programs including some common misconceptions, and how they are a...
Read MoreHow Utilities Can Prepare for Life After COVID
In Blog
Though the COVID crisis has brought most of the world to its knees, utilities are one of the few industries that are expected and have continued to function properly. They provide critical services necessary for human survival; indeed, utility companies are essential and utility company...
Read More(Utilities)… Make Certain We Know
In Blog
Given all the challenges we have faced thus far in 2020, I think it is safe to say that there are a lot of people trying to manage their household budgets and are being pulled in multiple directions. Paying for your utilities is one of...
Read MoreHow Utilities are Helping Customers and Their Families During COVID
In Blog
As COVID-19 has spread rapidly across the United States, utilities have found themselves on the front-line of the pandemic with services deemed essential. With more than 50 million Americans filing for unemployment since the beginning of the pandemic, Energy companies remain committed to helping customers...
Read MorePrepay Programs: A Win-Win for Utilities and Consumers
In Case Study
The convenience of paying for services in advance has changed the way Americans do business. We prepay for coffee with apps, make purchases with gift cards at our favorite stores, and buy no-contract prepay cell phones. A recent study found that 41% “of Americans [are]...
Read MoreExceleron Continues to Expand in Tennessee: Columbia Power & Water Systems Becomes 15th in the State to Select MyUsage Prepay
Dallas, Texas – January 7, 2016 – Columbia Power & Water Systems (CPWS) of Tennessee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay accounts for utility services. Rural electric cooperatives, municipalities, and investor owned utilities (IOUs)...
Read MoreMyUsage Monitoring: Features and Benefits
In White Paper
Exceleron Software’s MyUsage® is the leading prepay account management solution for the utility industry. The MyUsage suite of applications empower consumers to take control of their energy usage and budgeting. MyUsage Monitoring, a value-added feature of MyUsage, lets utilities use that same technology to allow all their...
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