HOW WE DO IT

MyUsage is a highly configurable and scalable prepay suite of applications built from our experience with 100+ utilities to serve millions of consumers.

MYUSAGE IS CONTROL + COMMUNICATION

MyUsage Prepay

MyUsage Prepay takes the guesswork out of the utility bill and helps consumers budget their daily usage. Whether they have electric, water, gas, or all-of-the-above, consumers are in control. They pay for service prior to delivery, and as they use their utilities their credit balance is reduced daily.  When their balance gets low, MyUsage alerts them with a personalized message and provides them with convenient options to pay for additional service.

MyUsage Prepay users can:

Monitor their account via smartphone app, website, or built-in IVR

Make smaller, more frequent payments to best match their budget and lifestyle

Set up personalized reminders via their preferred, TCPA-compliant contact method

View their estimated number of service days left

MYUSAGE IS FLEXIBLE PAYMENT OPTIONS

MyUsage Payments

Seamless, convenient payment options are key to successfully implementing a prepay program. MyUsage Payments  offers customers fast and easy ways to pay as frequently and as much as they want. With MyUsage, it takes seconds to pay through a smart phone app, the Internet, over the phone or while visiting one of over 500,000 retail locations worldwide. Whether paying by cash, credit card or gift card, your customers can pay on the schedule and within the budget that best fits their lifestyle.

MOBILE PAYMENTS

RETAIL PAYMENTS

WEB PAYMENTS

MYUSAGE IS FINANCIAL EMPOWERMENT

MyUsage Debt Assist

Helping customers manage and pay their energy bill is good business for the utility. MyUsage Debt Assist helps utilities and consumers avoid bad debt. With MyUsage Debt Assist, customers in arrears can apply a percentage of each payment to their outstanding balances and pay off large debts over time. No more deposits. No more late fees. No more debt owed. With MyUsage, customers are in control and highly satisfied.

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MYUSAGE IS ENERGY MANAGEMENT

MyUsage Monitoring

Knowledge is power. MyUsage transforms utility AMI data into easy-to-use knowledge for consumers. MyUsage Monitoring enables pre and postpay consumers to understand how their behavior affects daily usage and puts the power of knowledge at their fingertips so that they can make more informed decisions.

MyUsage Monitoring enables utilities to:

Offer new web portal and smart phone monitoring app to their prepay and postpay consumers

Quickly Integrate usage monitoring into their existing web portal and smart phone app

Support electric, water, gas and all-of-the-above usage monitoring

Provide historical weather and usage data to the level of detail provided by the AMI system

TESTIMONIALS

Control = customer satisfaction.

We no longer have to be the bad guy. With Exceleron's MyUsage, our customers pick how they are notified, when they are notified, and what balances they want to maintain. All of those things are now in their control, creating highly satisfied customers.

Charles Barton Oklahoma Electric Cooperative

Prepay is a smarter way to pay.

We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.

Chad Lynch Ocala Utility Services

Relationships matter.

We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.

Sheila Pressley JEA

OUR PROCESS

IMPLEMENTING PREPAY AT YOUR UTILITY

INTEGRATION

We have integrated with 22 CIS systems and all major AMI vendors at over 100+ utilities. We have existing adapters to make your integrations quick and seamless and we have established a deep network of industry partners to ensure we stay current with your deployments. We are “IT Ready Made”.

TRAINING

Through 10+ years of deploying prepay solutions, we understand the most critical aspects of a successful implementation including effective training of your customer service representatives. We have honed our training program to make it easy for your CSRs to adopt so that they can become heroes for your customers.

MARKETING

With over 500,000 consumers served, we have deep expertise in marketing prepay to your customers. With an extensive library of sell-through tools, we will guide you towards best practices and make it easy to plug our consumer marketing toolkits into your existing marketing programs.

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