Our products are highly configurable and scalable prepay suite of applications built from our experience with 100+ utilities to serve millions of consumers.
CONTROL + COMMUNICATION
Prepay
Our Product Prepay takes the guesswork out of the utility bill and helps consumers budget their daily usage. Whether they have electric, water, gas, or all-of-the-above, consumers are in control. They pay for service prior to delivery, and as they use their utilities their credit balance is reduced daily. When their balance gets low, Our Product alerts them with a personalized message and provides them with convenient options to pay for additional service.
Our Product Prepay users can:
FLEXIBLE PAYMENT OPTIONS
Payments
Both prepay and postpay customers can pay their bills or reload accounts when and where they want using debit and credit cards, cash, and ACH via mobile, Web, IVR, and utility kiosks. These payments can be one-time or recurring. The digital CheckOut cash payment solution utilizes the regular checkout lane at over 88,000 retail locations across the U.S. and Canada. One page, one-click, and seamlessly integrated payments for the best customer experience.
MYUSAGE IS FINANCIAL EMPOWERMENT
Arrearage Management
Helping customers manage and pay their energy bill is good business for the utility. MyUsage Assist helps utilities and consumers avoid bad debt. With MyUsage Assist, customers in arrears can apply a percentage of each payment to their outstanding balances and pay off large debts over time. No more deposits. No more late fees. No more debt owed. With MyUsage, customers are in control and highly satisfied.
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MYUSAGE IS ENERGY MANAGEMENT
Usage Monitoring
Knowledge is power. MyUsage transforms utility AMI data into easy-to-use knowledge for consumers. MyUsage Monitoring enables pre and postpay consumers to understand how their behavior affects daily usage and puts the power of knowledge at their fingertips so that they can make more informed decisions.
MyUsage Monitoring enables utilities to:
CLOUD CIS
Cloud CIS is a fully SaaS customer information system that drives enhanced customer satisfaction for utilities. It helps public power utilities enhance customer engagement and leverage their AMI network. Customers have online access to usage, payments, and daily costs across all services including electric, gas, water, sewer, and trash. Accounts can transition between prepay and postpay providing customer choice and lower utility operating costs.
TESTIMONIALS
Customers Use Less Energy
About 11% less. They also learn how their house performs from an energy perspective. Utilities are benefiting too. Operation costs are lower. Customers are happier. The biggest benefit is the improved customer relationship by empowering the customer to handle energy usage more responsibly.
Each Utility Is Unique
MyUsage is great because of the people that I have worked with and how open they are to the changes and customizations in our product and what we needed to accomplish. They saw us as special in our own way and they addressed us that way. We were not just another cookie cutter company.
Prepay Is a Smarter Way To Pay
We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.
Relationships Matter
We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.
OUR PROCESS
IMPLEMENTING PREPAY AT YOUR UTILITY
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