Exceleron Software’s Prepaid Account Management System lets Central Electric offer an affordable alternative to high-risk customers who would otherwise struggle to pay a $500 upfront deposit for electric service. Thanks to the prepay system, Central Electric has been able to significantly reduce its write-offs while at the same time offering its services to a wider customer base.
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Exceleron Software’s Prepaid Account Management System has helped Co-Mo Electric Cooperative better serve its low-income customers by eliminating the need for high deposits and minimizing the service disruptions associated with disconnected service. Customers now are able to manage their service on their own, tracking their electricity usage, monitoring their balance, and requesting reconnection with a few simple clicks.
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Customer satisfaction soared when Oklahoma Electric began using Exceleron Software’s Prepaid Account Management System. The co-op was able to reduce expensive write-offs without the need to collect large deposits or disconnection fees, and customers embraced the opportunity to take more responsibility for their bills and electricity usage.
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Exceleron Software’s Prepaid Account Management System has helped Pee Dee Electric Cooperative improve its customer service, giving new customers an easy way to avoid paying a high deposit to connect their electric service. Customers are now more aware of how much energy they’re using, which has resulted not only in cost savings, but also energy conservation.
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